Why am I restricted from changing privacy settings due to family restriction when i'm not...

Discus and support Why am I restricted from changing privacy settings due to family restriction when i'm not... in XBoX Accessibility to solve the problem; When I try to access my privacy settings through the Xbox app or through a browser I get redirected because I'm not allowed to change the settings. It... Discussion in 'XBoX Accessibility' started by Abigail McPherson, Nov 3, 2022.

  1. Why am I restricted from changing privacy settings due to family restriction when i'm not...


    When I try to access my privacy settings through the Xbox app or through a browser I get redirected because I'm not allowed to change the settings. It states it's due to 2 reasons; You’re using a child account that’s a member of an Xbox family group, or You’re using an adult account that’s set as a member of an Xbox family group. However, neither of these are true. I left the family group I used to be in, so I am no longer in any family group, but I'm still being restricted. If I go to my family settings currently there is no other people listed, it's just my own icon and a button to add others. There are no other buttons that lead me to other options, such as leaving the family (see in screenshot).
    Why am I restricted from changing privacy settings due to family restriction when i'm not... [​IMG]
    I'm not sure how to become unrestricted since I don't think I'm supposed to be in the first place.

    :)
     
    Abigail McPherson, Nov 3, 2022
    #1
  2. Francia J. Win User

    Why am I restricted from changing privacy settings due to family restriction when i'm not in a family group?

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    This happens when the system detects that you're still a minor, Abigail. If you're still a minor, you may need to ask an adult to add you to their family group by signing in to https://account.microsoft.com/family and adding you as a member.

    Once you're added as a member, they may need to sign in to https://account.xbox.com/settings to manage your account settings.
  3. Francia J. Win User

    I'm having problems with microsoft family. I am unable to leave and i am the only one in the family

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    If I may ask, what is the exact issue that you're experiencing why you wanted to leave the family?

    Are you getting any restrictions in playing games that asked you to manage your privacy settings but wasn't able to do so due to family restrictions?
  4. Nokkturno Win User

    How do i change my privacy settings?

    You will have to go into your Xbox Live Settings and change the privacy settings, if they are restricted to a Xbox Live Gold Family then you will have to ask that parent/guardian to change it, if they say no then I am sorry, that is the only way
  5. Vinny #1 Win User

    online multiplayer account permissions

    Your account is a child's account and has restrictions due to this. It is linked to an adult account and only from it can you change your privacy settings.
  6. HomegrownSilky Win User

    Is there a way to turn a child account into an adult account

    While you can change the preferences in family settings to control a childs privacy and such, some games or their publishers have their own restrictions based on the account age. That age is deterined by the age of the Xbox account. Your family preferences will not overide restrictions set by the game publishers or the service providers (Xbox). For example, I think it is EA that restricts some online content to 13yrs and older. That cannot be changed via family preferences.
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Why am I restricted from changing privacy settings due to family restriction when i'm not...

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