Why am I repeatedly being kicked off of Xbox live?

Hi there Chris,

Thanks for reaching out. I'm sorry to hear about the issue with getting signed off Xbox Live.

To help clarify the issue:

• What type of connection are you using on your console? (Ethernet/Wireless)
• Do you receive a specific error message?

I recommend taking a look at the following troubleshooting article: "My
Xbox One is getting randomly disconnected from Xbox Live".

Try this and let us know the results.

Thank you for the suggestion, but nothing has changed.

Hi there Chris,

Thanks for reaching out. I'm sorry to hear that the issue is persistent.

Thanks for the information. The issue may be in the network due to bandwidth or channel settings on the router.

To help clarify a bit more:

Does this only happen with EA games or All games?

Have you tried wired connection?

Have you tried clearing your mac addresses on the console?

• Settings > Network > Network Settings > Advanced Settings > Alternate MAC Address > Clear > Restart

Hi Chris,

Thanks for your post. I do note your comment on this being apart from networking but, issues with symptoms like this one are commonly correlated to a network connection issue. To best begin troubleshooting further, try turning the console off by holding
the power button down on the console for 10 seconds, after, unplug your router and modem for 30 seconds, after plugging the router and modem back in allow them to power on and establish a connection. Once an internet connection is established, turn the console
on and attempt to play.

I hope this helps, thanks again.

I think it definitely has something to do with the fact that I signed into a different console, because it never was an issue beforehand. But it still doesnt make sense that the issue persists even after I removed my account from the other console.