Why Am I Receiving A Failed To Do Action

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I would like to clarify, did you receive an enforcement action in regard to your Gamertag which is why it was changed?

Why is it that no action has been taken by now? It's not just me either it's tons of other people that are not receiving the codes the are owed! I am starting to feel that we are just being brushed aside.

If action will be taken then why do we not receive an immediate response from Xbox saying the problem has been taken care of?

Hello WrathfulKhaineX,

Thank you for posting in Microsoft Community.



We understand that you are trying to add a phone number on Microsoft account and you were unable to receive a code. Let us check on this together and sort this out in timely manner.

As the phone number will require a code to be received, you may need to use a mobile number. There is a possibility that the phone number could be added to multiple Microsoft account or else, you will have to restart your phone or wait for few hours. We would like to isolate your issue and ask for few questions:

• May we know if you have issues receiving codes or messages or notification from other online services?
  
• May we ask when did this issue happen? Also, in what game, device and what website this issue happen.
  
• Do you have antivirus, antimalware, VPN, firewall, proxy and PC Optimizer (or something like game accelerator) used in your device?
  
• Can we ask for a screenshot of the issue? Please conceal personal information like full name, email address and gamertag.
  
• Can we ask in what country/region are you residing? Please do not provide complete address.
  
• Also, is your Microsoft account match the same country/region?
  

Please try if this will help you receive your code:

1. Send yourself a text message. See if you can receive it.
   
2. Put your phone on airplane mode for at least two to three minutes and turn it off to see if you are receiving the codes.
   
3. Restart your phone. Wait if there are new messages that you will receive after doing so.
   
4. Try to add another phone number to see if this could be specific issue of your current number.
   
5. Contact your phone number provider to see if there is an issue in your area that could have cause this.
   
6. Lastly, you may wait for at least 48 - 72 hours before adding the same phone number to your account.
   

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

This can be from a recurring subscription. Please sign in to https://account.microsoft.com/billing/orders using all Microsoft accounts that you own, Seth.