Why am I not receiving the verification code in my Hotmail inbox when trying to sign in to...

Discus and support Why am I not receiving the verification code in my Hotmail inbox when trying to sign in to... in XBoX Accessibility to solve the problem; I need help with my Xbox Live account. For some reason, it says there’s a problem with my Microsoft Store account. A prompt pops up asking me to sign... Discussion in 'XBoX Accessibility' started by Pammy C, May 18, 2025.

  1. Pammy C
    Pammy C Guest

    Why am I not receiving the verification code in my Hotmail inbox when trying to sign in to...


    I need help with my Xbox Live account. For some reason, it says there’s a problem with my Microsoft Store account. A prompt pops up asking me to sign in to my Hotmail account, which is fine. However, when I click the "Send Code" button, the code never arrives in my Hotmail inbox. HELP! I’ve been trying to fix this for three days! Mind you, when I log in to my Xbox account on a browser, everything works fine. This issue only happens on my Xbox Live, and I just want to play!

    :)
     
    Pammy C, May 18, 2025
    #1
  2. KhajiBower34 Win User

    How do I Log Back In?

    Hello ZoobieGloo, My name is Khaji I am an independent advisor and I will be happy to help you today.

    I'm sorry to hear that you're experiencing difficulties signing in to your Microsoft account for Minecraft.

    Check your internet connection: Make sure you have a stable internet connection before trying to log in. A weak or intermittent connection may make it difficult to receive verification messages.

    Check your message inbox: Carefully check your message inbox, including the junk or spam folder. Sometimes verification messages may automatically leak into these folders.
    Wait a little longer: Sometimes there may be delays in delivering text messages with verification codes. Wait a little longer and check if you receive the code after a reasonable period.
    Verify that the phone number is correct: Make sure you have entered your phone number correctly when requesting the verification code. An error in the phone number could prevent delivery of the code.
    Try using another verification option: If you still haven't received the verification code after verifying the steps above, you may want to try using another verification option, such as receiving the code through an alternate email associated with your account.

    Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.
  3. arviatmiutak Win User

    error 80151103

    i get the error when i try to download my profile. cleared the cache few times, turned it off/on, spoke with xbox live (chat), reset the password many times now. and when i try to contact WLID support, it says they can't show the page, try again later.
    still can't download my profile. i also put my cell # in hotmail trying to unblock my email for the verification code. It said I'll need to wait a few minutes to receive the code via SMS, but that was hundreds of minutes ago.

    thinking of closing my account altogether, - hotmail account, the gold membership, MS points, and downloads pending :(
  4. iiArsenal Gear Win User

    Not getting verification code email

    Thank you for the response, I mostly only noted the two emails as means to explain that I am still able to receive the verification email, but for only one account, when I need it sent to the other account, and it's only when I try to sign in on the app store and Xbox apps that it requires me to use a verification code.

    I can log in just fine elsewhere, like xbox.com and my console, just not the app store/ Xbox companion app on PC (because I'm not getting the verification that isn't going to my email)
  5. nismo1982 Win User

    Xbox Gamerscore Mega Deal [Canada]

    still have not received my code signed up a month ago,checked all inboxes still no code
  6. Klokkwork Win User

    Help with Account Clean-up

    Sorry, I should clarify, I mean when you are receiving security codes at xbox.com. I could potentially be wrong about the outlook domain, but I was pretty sure it was included. LIVE and Hotmail I'm positive don't do it, because when you sign into the account
    on xbox.com, and attempt account management, and it needs to verify you are you, it would be pointless to verify the person by sending it to the same email used to login, because if that email was compromised, it would be a self defeating security check. You
    can, however, receive the website verification code at a different Hotmail or LIVE email than the one you're logging in with. I'll have to research a bit more to confirm this for outlook emails.
Thema:

Why am I not receiving the verification code in my Hotmail inbox when trying to sign in to...

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