Why am I not receiving the correct amount of Gold Bars in Microsoft Jigsaw?

Hi there Reina, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

In this situation, you should contact Microsoft Casual Games technical support using the following link:

https://microsoftcasualgames.zendesk.com/hc/requests/new

Since the issue is in-game, they are best equipped to assist you as they are responsible for resolving these types of issues. They are the ones who develop the game, while we are fellow players like you in this public forum.

I appreciate your understanding and I wish you good luck!

Best regards.

why wont the jigsaw jammer not download. Joined premium now its worse and have a minus total on my gold bars instead of a plus of over 219000

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'll suggest you post this on the Microsoft casual games community. They deal specifically with all casual games issues and are very helpful with cases like this.

https://community.microsoftcasualgames.com/

Hello,

You can contact the developers directly here: Microsoft Casual Games (zendesk.com) You can submit a ticket and they will be able to confront the issue for you and accept any reporting information you have.

This page seems similar to the issue youre describing here: KNOWN ISSUE - I’ve lost puzzles or gold bars in Microsoft Jigsaw. – Microsoft Casual Games (zendesk.com)

If it isn't you can choose the Submit a request link at the bottom.

Thanks,

John

Hello @Terry O_33! I hope that you are doing well!

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently facing issues locating the gold bars . But don't worry, the following troubleshooting steps will help fix the issue.

Step 1: Clear Mac address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Step 2: Close any running games:

To remove download constraints from games or apps being installed, you can either wait for the Xbox to suspend the running game, or you can force games to close by doing the following:

1. On the Home screen, navigate to your most recently run game.
   
2. With the game highlighted, press the Menu button and select Quit.
   

Step 3: Remove your account:

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm then re-add your account.

Step 4: Reset your console:

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!