Why am i not receiving the code?

Hello WrathfulKhaineX,

Thank you for posting in Microsoft Community.



We understand that you are trying to add a phone number on Microsoft account and you were unable to receive a code. Let us check on this together and sort this out in timely manner.

As the phone number will require a code to be received, you may need to use a mobile number. There is a possibility that the phone number could be added to multiple Microsoft account or else, you will have to restart your phone or wait for few hours. We would like to isolate your issue and ask for few questions:

• May we know if you have issues receiving codes or messages or notification from other online services?
  
• May we ask when did this issue happen? Also, in what game, device and what website this issue happen.
  
• Do you have antivirus, antimalware, VPN, firewall, proxy and PC Optimizer (or something like game accelerator) used in your device?
  
• Can we ask for a screenshot of the issue? Please conceal personal information like full name, email address and gamertag.
  
• Can we ask in what country/region are you residing? Please do not provide complete address.
  
• Also, is your Microsoft account match the same country/region?
  

Please try if this will help you receive your code:

1. Send yourself a text message. See if you can receive it.
   
2. Put your phone on airplane mode for at least two to three minutes and turn it off to see if you are receiving the codes.
   
3. Restart your phone. Wait if there are new messages that you will receive after doing so.
   
4. Try to add another phone number to see if this could be specific issue of your current number.
   
5. Contact your phone number provider to see if there is an issue in your area that could have cause this.
   
6. Lastly, you may wait for at least 48 - 72 hours before adding the same phone number to your account.
   

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Good day!



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.







Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

I am just a bit confused as I already received $5 of the code, and am wondering why I didn't receive $10.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

This can be from a recurring subscription. Please sign in to https://account.microsoft.com/billing/orders using all Microsoft accounts that you own, Seth.

Hi The B. My name is Kyle and I'm an independent advisor.

> If nudity is not allowed in games, why was it allowed to be released?

It is allowed in the game because the game has an age rating restricting it to mature audiences. Xbox Network is designed to be used by players of all ages and therefore has different restrictions on cotent.

Content that you might find in mature and adult-rated games aren't always suitable for others to view on the Xbox network. We recommend sharing content that's rated Teen (T) or 16 at most.

Please reach back if you have further questions.

Thanks,
Kyle