Why am i not getting my Destiny 2 lightfall DLC?

caroline pilkington · May 16, 2023

I recently got a code for the Destiny 2 lightfall DLC and I redeemed it on the pc platform of xbox and i have not gotten the the DLC after spending a lot of money on it, and still not getting what i paid for.

:)

Iron Agate

I have the same question. I bought the game as a gift on the Microsoft store and I don't seem to have the dlc either.

SwordofWhedon

Where did you purchase the code?

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly try pre-ordering the DLC on the website.

Here you go: https://www.xbox.com/en-US/games/store/destiny-...

Kindly check the region for your locale.

Francia J.

I’m sorry but for refund concerns there is a dedicated team that handles them which is the refund team. You can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copy the order number. Once you have it simply go to the refund webform link here:

https://support.xbox.com/en-US/forms/request-a-...

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Please sign in to https://account.microsoft.com/billing/orders, from there check if you can see the game order stated as “completed”, once confirmed we may need to remove and re-add your account to re-sync the license.

“ REMOVE ACCOUNT

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

ADD ACCOUNT

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email address and the password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.“

Why am i not getting my Destiny 2 lightfall DLC?