Why am I not able to get online to my Xbox? I get a message saying there is suspicious...

Hello this is Virginia O.

I understand that you are experiencing signing in issues.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link to unlock your account:

https://support.microsoft.com/en-us/account-bil...

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us to seek further assistance regarding the recovery of account.

Thank you for your cooperation. Have a great day!

How old is your son? If he is under 13, he will not be able to access any online content from EA. For more information:

support.ea.com/.../why-do-i-get-a-message-saying-i&

Oh just a note George all subscriptions except prepaid codes are now refundable

Due to the recent changes due to CMA

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello CP, you can try to request a refund via the link below, however read the conditions because the subscription may not be eligible for a refund.

Xbox subscription cancellation and refund

https://support.xbox.com/en-us/help/subscriptio...

Hey there!

Nice to meet you! My name is Christian, an independent advisor. I'm here to help you out.

If you are unable to redeem the gift card you got from them using your Microsoft rewards then the best thing you will need to do is to get in touch with them for further support. Use this link to get in touch with them, fill out the forms, and follow the instructions.

https://rewards.bing.com/support

I hope this helps.

Best Regards,

Christian.