Why am I not able to access support? Is my account blocked

Hi there Dubrea.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues accessing support.

There are many reasons this can happen. I actually had this happen to me.

You should try a different browser or device.

If you have a different internet connection or a VPN, you should also try that.

Personally, I reset my PC to factory settings and it now works. =D

Otherwise, we are more than happy to help.

I shall be here for your response. -Lumie

Hi there! This is Virginia O.

I understand that you are experiencing issues signing into your account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Are you trying to sign in to an Xbox Console?

Or you want to sign in your account on a Windows PC?

Please give an update. Thank you very much.

I know that it is blocked, my email account for the live account is also blocked. Thats why i need to know how to unblock the live account because i cant reset the password because i dont have access to my email account.

I don't think you understand, my friends have had access to my account. I asked support if they could somehow change my name again but they said I would have to do it once I am able to download my account. I'm not able to access the forums from that account
anymore for some reason either.

You do see my dilemma with getting access to support with an account that I can't access because Microsoft 365 has blocked it?