Why am I having these issues and how do I fix them?

Hi TehDirtyMonk, If you could just explain what exactly you are trying to do (purchase MSPoints?), what is going wrong (any error codes?) and what steps you have taken to fix the issue (called customer support?). That way is much easier for me to work out
your specific issue.





Mr vd Gun has the same problem but for a different cause than why I had it, so they need to do something else to fix it. That is what I am here for, to figure out why people are having the issue and how to fix it for them.

I am having the same exact issue. Any idea why this is happening or how to fix it?

We have rolled out a fix for this issue - can you confirm you are able to get into the game now?

Hello Jackson Manley,

Thank you for posting in Microsoft Community.



We understand that you are trying to play on Xbox Series S and you were unable to load up game/s, Microsoft Store and allow you to join party. Let us check on this together and sort this out in timely manner for you to get back to gaming.

Based on your description, you have a good connection which is important in setting up your account on Xbox and connect with your friends to play. There is a possibility that the issue is about the Xbox Network, it could be you are on restrict NAT Type or getting error message about the Teredo and this has to be fixed with your expertise of your network connection or with the help of your ISP.

To begin, kindly go to Xbox Console's Settings.

• Select Network and Network Settings.
  
• Look for NAT Type.
  
• Please reply with a screenshot or picture of the Xbox Network.
  

This is our way to see on what troubleshooting steps you can try. For the meantime, you may check on these resources:

Troubleshoot NAT errors and multiplayer game issues | Xbox Support

(The later part of this support article is for Xbox Console troubleshooting but the definition of the NAT Type can be found on this topic.)

Troubleshoot network connection errors | Xbox Support

(This has both Xbox Console and PC troubleshooting; you may skip the Console part.)

Troubleshoot multiplayer connection errors | Xbox Support

Tip: You must have a NAT Type of Open or Moderate (making sure one of your friends is Open NAT) and have no issues with network.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good afternoon

Have you checked the installed game files?

Sometimes game files can become corrupted or incomplete, which can cause the game to not load properly. To verify the game files, go to your Steam library, right-click on ARK, select Properties > Local Files > Verify Integrity of Game Files. This process may take a few minutes to complete.

You have already updated your graphics driver.

Outdated or incorrect graphics drivers can cause issues with games not loading properly. Check your graphics card manufacturer's website to see if there are any updates available for your graphics drivers.