Why am I having so many issues with my new Xbox One and NHL 19?

Discus and support Why am I having so many issues with my new Xbox One and NHL 19? in XBoX on Consoles to solve the problem; I purchased a brand new XBOX ONE one month ago. I only have NHL 19 and that's the only game I plan on using. Last week the game speed started slowing... Discussion in 'XBoX on Consoles' started by CurtisDoherty, Feb 7, 2019.

  1. Why am I having so many issues with my new Xbox One and NHL 19?


    I purchased a brand new XBOX ONE one month ago.

    I only have NHL 19 and that's the only game I plan on using.

    Last week the game speed started slowing down, passes and shots weren't consistent when pressing the relative actions, and every players jerseys were bouncing once a second simultaneously (in gameplay and in celebrations, intro etc). I had to go through EA
    Support to figure out to clear some kind of server and then unplug the XBOX console for 20 seconds and turn it back on. This solved this problem...

    For two or three games. Then it started happening again when I played yesterday. Today I try to play the game and after I insert the disc the screen just goes black and the only thing I can do is press the central X power button on the controller but from that
    Tab I cant do anything. I tried turning off the console, pulling the power for 20 seconds and turning it back on but nothing has changed.

    Has this happened to anyone? Any advice?

    In my opinion there is no way customers should have to be going through weekly support help and forums just to have basic gameplay. The system/game took 7 hours to update upon receiving the console on the highest speed internet available too, which I find very
    inefficient.

    :)
     
    CurtisDoherty, Feb 7, 2019
    #1
  2. CurtisDoherty Win User

    Why am I having so many issues with my new Xbox One and NHL 19?

    ...and now when i insert the disc a screen quickly pops up saying "an update is requited but cannot be completed" and disappears after 0.5 seconds back to a black screen
  3. XBF Diego M Win User

    Why am I having so many issues with my new Xbox One and NHL 19?

    Hi Curtis,

    The issues today and yesterday were most likely due to a service outage that has now been resolved. If you're still experiencing any issues, go ahead and do a

    hard reset and power cycle
    . Hold down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect and
    turn on the Xbox.

    Here are the support links confirming the service outage has been resolved:


    Let us know if everything is looking good right now.
  4. {Parity} Win User

    Problem with all my xbox one controllers since the beginning...

    If it is under warranty you can have it replaced else you will have to purchase a new one. Not sure why you are having so many issues. I am still using my original controller (3 Years)
  5. McAdamstry Win User

    NHL GameCenter Live

    Xbox have stated no plans to get NHL but MLB tv is coming so why not NHL. both are on apple tv and work well, why not Xbox?
  6. AfroCowboy Win User

    What is the most fun game you have played on the 360?

    there is so many but i have to go with NHL 11
Thema:

Why am I having so many issues with my new Xbox One and NHL 19?

Loading...
  1. Why am I having so many issues with my new Xbox One and NHL 19? - Similar Threads - Why having many

  2. why have i been waiting for weeks for my £50 e voucher?!!!!!!

    in XBoX Games and Apps
    why have i been waiting for weeks for my £50 e voucher?!!!!!!: i have been emailing you for weeks trying to sort out the £50 xbox points i am owed!!!!! I purchased £100 xbox points for my sons birthday and i received 2 £50 e vouchers with the same codes!!!!!!...
  3. Why does it say that I don't own a game that I have already bought?

    in XBoX Accessibility
    Why does it say that I don't own a game that I have already bought?: I own Minecraft on my Microsoft account and have played it many times, but now it suddenly says "buy now". When I open the game, it says that I am not signed into the store with the same account...
  4. Why are so many unwarranted bans having their appeals denied?

    in XBoX on Windows
    Why are so many unwarranted bans having their appeals denied?: For example, I was playing Destiny 2 in ranked. One of the game modes is an attrition style where your team has a shared pool of lives. One of my random teammates immediately started jumping off...
  5. Why does the series X have so many problems with simple things?

    in XBoX on Consoles
    Why does the series X have so many problems with simple things?: I don't get to play very often, but when i do i want something to actually work. I leave my system to do all of it updates, and yet when I'm trying to play a game like call of duty it randomly...
  6. Why have they removed the red number icon from the guide that shows at a glance how many...

    in XboX Insiders
    Why have they removed the red number icon from the guide that shows at a glance how many...: I’m in preview beta and it’s disappeared in latest update. Why do they just take things away all the time submitted by /u/DiscoNinja07 [link] [comments]
  7. I have a question... Why so many updates?

    in XboX Insiders
    I have a question... Why so many updates?: submitted by /u/KeenFolk [link] [comments]
  8. Dark souls. Why have you failed me and so many others?

    in XBoX Sales and Promo
    Dark souls. Why have you failed me and so many others?: I pre-ordered just to get Dark souls 1 code and I haven't received a code in my mail. Seems like tons of other people are having this same problem. Hope I get it soon. Looking forward to replaying...
  9. WHY IS BLUR NOT IN BACKWARD COMPATIBILITY AFTER MANY HAVE WANTED AND ASKED FOR IT

    in XBoX Games and Apps
    WHY IS BLUR NOT IN BACKWARD COMPATIBILITY AFTER MANY HAVE WANTED AND ASKED FOR IT: Tons of people have asked for Blur for many years but you stick these lame titles in like Geometry Wars. WHO THE HECK WANTS TO PLAY THAT CRAP! BLUR IS WHAT PEOPLE WANT B L U R understand?...
  10. Why do I have so many reports?

    in XBoX on Consoles
    Why do I have so many reports?: apparently I have been reported 7 times for cheating in the last six months. will that get me banned? I have never cheated ever. I don't even glitch either c9fbc203-0a1b-4550-9743-0a88f7e38e53