Why am I having packet loss on Android xbox cloud gaming?

Hi there! This is Virginia O.

I understand that you are experiencing packet loss on cloud gaming.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please restart your router and devices because a simple restart can resolve packet loss caused by minor network glitches.

And then check network cables and connections. Make sure that all cables are securely connected and not damaged.

Next is to reduce network load. Kindly ensure no other devices on your network are consuming a lot of bandwidth. Streaming videos, large downloads, or other online activities can cause packet loss.

It is also important that your router's firmware and your device's network drivers are up to date.

If you're using Wi-Fi, ensure that there are no other electronic devices causing interference.

There are times that firewalls can interfere with network traffic. Please disable them temporarily to see if it resolves the issue.

If the issue persist a after performing the steps pelase use a wired Ethernet connection instead of Wi-Fi. Wired connections are generally more stable and less prone to interference.

Thank you for your cooperation.

I am having a problem with this packet loss too. 100% packet loss

I am having the same issue. Both hard wire and wireless, I am having 100% packet loss. I have contacted my internet provider, they have already checked the system and on there end everything is great. On my PC I am having no issues. On my PS5 no issues, no packet loss. However on my xbox series x and my xbox one x, I have 100% packet loss and get booted from online games every 3-6 mins.

One more thing I notice is that I have a higher packet loss in the evenings (when more people use the internet) but I don't understand why I have no packet loss on my PC and why I have no lag on the 360... It's weird. Right now I have a 2-3% packet loss
but I had 11% once. So i don't know but it's ***.

I've started to have issue with high packet loss and the inability to view friends on the xbox. I've done a ping test through command prompt and am showing 0% packet loss.