Why am I having connection issues?

calumcfet · Sep 13, 2019

I’m really desperate now so hoping someone on here can help.

I’ve had a bad internet connection on my Xbox for around two years now meaning that I lag and have packet loss online. It’s recently got so bad it’s made games unplayable. I have changed ISP’s, tried both wired and wireless connection and recently spoke
to my ISP who confirmed they’ve had no problem with my internet recently. I play GOW online and my ping is flying up and down, my downloads on my Xbox fly from 50kbs to 20mbs and are really unstable.

Can anyone give me any advice or information on what I can do to improve this service? I’ve got a feeling it’s my Xbox that’s the problem but does anyone know of any settings that may be causing the problem because as I said I’ve switched ISPs and still
the same problem.

As a side note, randomly around a year ago it worked perfectly for a day or two and my downloads were flying through so fast (I even took a video I was so shocked). But after I turned the Xbox off it went.

I’ve tried lots of things and I’m hoping someone can give me a solid solutioin.

Nat Type is open, it says there is no issue with my multiplayer connection when I test it. It is literally like the problem doesn’t exist til I download something or I’m in game. I have cleared the MAC address and restarted, I have disconnected from my internet
and reconnected. I have restarted the modem. I have reset the console as well.

:)

zDarkPunk

I have the same problem, it is not your xbox, it may be our servers. when this happens restart your internet and it is solved, if it persists contact our technical support

XBF Brad A

Hi Calum,

Thanks for coming to the forums with the issue with internet connection. We recommend if you haven't you can

port forward. This opens up ports directly that the Xbox uses along with game servers. Also the best connection is wired. Personally even with wired for me my download speed goes up and down. If not sure how to port forward your ISP can assist you in doing
this also. Nat type can change when you connect to the game server. For example when I played any call of duty my NAT would become strict on game server but open on my Xbox. I port forwarded had no issues after that.

Thanks,

Brad

DanMen334

try to connect via ethernet, or the problem is your internet provider that doesn't give you a stable signal

MerSauta

Did your ISP changed the wires outside leading from your house to the pole? If not, that could lead to some of the problems you're having due to faulty wire connections to the house/pole. I had the same problem before, but I got all the outside wires changed
and never had a problem since then.

darkist1

Hi Calumcfet,

It may also depend on your internet line type, if you're using ADSL, then there's a chance you're internet is bottlenecking. if you're on fibre, there's a small chance your router isnt strong enough to handle all the traffic flow.

Incase it is your Xbox though, you may need to take the xbox in for repairs to the network ports and adapters.

Why am I having connection issues?