Why am I getting dropped out my game (FH5) almost every time I get on?

Hello ToniRR,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

It appears that the issue you are describing here is in-game specific issue and best address to the game developer support team. We will help you how to get there.

To submit a ticket to the dedicated team, follow the steps below:

• go to this link: Submit a request – Forza Support (forzamotorsport.net)
  
• click sign in to submit a ticket
  
• select the best option that describe your concern.
  
• then fill out the needed information. You may attach file.
  
• then click submit.
  

We are positive that you’ll get more relevant information and best resolution to your concern. We will be closing this thread in our end as this will be handled by the dedicated support team. If you have other concern related to Xbox products and services, feel free to create a new topic to discuss and we are more than glad to help.

Thank you for choosing Microsoft. Stay safe.

Sincerely,



Microsoft Community Moderator

Oh sorry and thank you so much

Hey Busse,

Give these steps a try.

Go to settings> system> storage> Hard drive> profiles> delete your profile from the console (this requires you to remember the email and password).

Next we will clear the cache to do that is settings> system> storage> click Y on your MU(do it for one device because it will do it for all anyways)> clear cache 3x> turn off console> turn back on> redownload profile.

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Hey Busse, I was wondering if it actually worked and did you get all you stuff back like memory on games ,apps , ect. Because I am very nervous to do this this account is my life and I don't want to lose it or any memory. So did it work? P.S. what does MU
mean?

Hey Buck,

Its best to make your own post about the Issue. When you delete your profile from the console you will be fine as long you know the email and password of course, if you delete the profile and items you will lose your save data for your games. Edit: MU =
Memory Unit

Sincerely,