Why am I getting charge 12.99 a month for something I've never used

Discus and support Why am I getting charge 12.99 a month for something I've never used in XBoX on Consoles to solve the problem; Getting charged 12.99 a month for something I've never used 34e39b1d-8bfd-462e-aa83-18c9c3e7b069 Discussion in 'XBoX on Consoles' started by Lindsay 226, May 28, 2024.

  1. Lindsay 226
    Lindsay 226 Guest

    Why am I getting charge 12.99 a month for something I've never used


    Getting charged 12.99 a month for something I've never used

    :)
     
    Lindsay 226, May 28, 2024
    #1
  2. kyle_m4496 Win User

    Why am I getting charge 12.99 a month for something I've never used

    Hi Lindsay. My name is Kyle and I'm an independent advisor.

    Thank you for posting on the Xbox Communities Forum. I understand how frustrating it must be that you are being charged for a service you don't use.

    Does the charge show in your account's order history? Check here: https://account.microsoft.com/billing/orders/
  3. kyle_m4496 Win User

    Why am I getting charge 12.99 a month for something I've never used

    Thank you for confirming. In this case, the charge must be coming from a different account. Please check with family and friends in case they have used your payment method on their account for a subscription.

    If they haven't, and you can't find any trace of the charges on your accounts, please contact your bank to dispute these charges and report your card as compromised. Microsoft can only discuss these charges with the account holder.

    Please reach back if you have further questions.

    Thanks,
    Kyle
  4. LP_002 Win User

    14 day games pass ultimate from core, will I be charged?

    Thanks for the reply

    So has the £1 upgraded my core to ultimate for 6 months? Or will I be charged £12.99 each month?
  5. Annanda Martins Win User

    Why am I being charged for something I never purchased?

    Hi, my name is Annanda, thank you for your question and for reaching out.

    Exavier, in this situation I recommend checking your account's Order History and see if you find these charges there, and does they come from.

    https://account.microsoft.com/billing/orders/

    As stated on the Xbox website, there are a few reasons this may happen:

    " You have an Xbox subscription or trial that was auto-renewed and charged you for additional time.

    You’re sharing your Microsoft account or don't have your account password protected.

    Someone in your household or Xbox family group made the purchase without your consent. "

    Since here in the community we do not have access to account information, if you think none of these apply to you, please contact Support so they can look into your account and these charges:

    https://support.xbox.com/contact-us/

    I hope you had great Holidays!

    I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

    If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

    Best Regards, Annanda.
  6. Ricardo Lechuga Win User

    Why am I being charged for something I never purchased?

    Hi Mim! My name is Ricardo an independent advisor ready to help you with this situation!

    If the charge was not on any Microsoft account that you have access to, you need to contact the bank and report those charges as not recognized so they can do the proper procedure to investigate and block the charges on your bank account
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Why am I getting charge 12.99 a month for something I've never used

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