Why am I being denied a refund?

Yeah I tried to reply and despite my explaining why I wanted a refund it was denied again. I am past thinking this is just bad luck. I believe they intentionally want to deny my refund. Which if Walmart sold you an empty box you would instantly get a refund.

Hi, Dizzy! I'm more than happy to help you!

I'm sorry you are experiencing this with your refund request and I understand that your account was compromised. I know how frustrating it is and I would totally feel the same way if I were in your shoes. No worries, let me help you sort this out.

If you think your IP address has been attacked/hacked such as a DoS or DDoS attack, I recommend resetting your router and contacting your internet service provider (ISP) immediately.

A complete reset requires turning off the power to your networking equipment for 5 to 10 minutes. This will increase the likelihood that you’ll get a new IP address, to which the attacker won’t have access.

Also, report the gamer as soon as possible, here's how:

Press the Xbox button  to open the guide, go to People, and then do one of the following to find the player you wish to report:

If the player is a friend, select Friends, and then select their Gamertag.
If the player isn’t a friend, select Recently played with, or select Find someone and enter the player’s gamertag to search. Once you find the player, select their gamertag.
From the player's profile, select Report or Block, and then select Report.

Choose your category and reason for the report. Make sure that you choose the most accurate category, as this detail is important to ensure Xbox Safety can investigate the issue properly.
Select Add comment to provide more info, and then select Submit.

As for the account being hacked, please follow the interactive tool using the link below:

https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

This should lead you to reach out to Microsoft Xbox Support as they have the tools and resources to properly investigate the unauthorized purchases made by the hacker.

You may also check these links for future reference:

https://support.xbox.com/en-US/help/family-online-safety/enforcement/file-a-complaint
https://support.xbox.com/en-US/help/hardware-network/connect-network/dos-attacks-faq

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

My son charged almost $600. On my card without my permission.l requested a refund the same day and it was denied. Why?...I really need that money back. Why can't I speak to someone on the phone. What can I do. It doesn't say why it was denied. Roblox? I call the number online. Just a recording for prompt that gets you no where

If the purchase was for roblox (im assuming virtual currency) then was any of the virtual currency spent? If so that would be one reason a refund being denied. In game currency that has been purchased and spent is non refundable.

Hello Shady,

I am not sure how the refund process works I do know there are support agents dedicated just to the refund requests. If they have reviewed and denied the request, there are many things that come into play from what I know of. ( example previous refunds how
long you have the game, policy etc). You can reply to the email that you got when you were denied and find out why the refund was denied.

Thanks,

Brad

1. Toy Soldiers HD

2. I do not have a secondary email on my account.

3. The last refund I requested was on 11-25-2021

I am eligible for a refund based on the information you provided which I already stated in my original question. That is why I am here. I should not have been denied based on what you guys say is eligible. My request was put in on the same day as purchase and the game was played for only 1 hour and 9 minutes which is not a significant amount of time. I was denied and the reason being was that I played the game. There is nothing anywhere that says if a game is played at all then it can't be refunded. Only if a significant amount of time has been played on the game which isn't the case here.