Who should I contact and how?

Hi NLH,

You should be able to see any tracking info from your order history https://account.microsoft.com/billing/orders/ , if not I suggest contacting customer service Request
A Call

Hi,

I had a similar issue. I sent my faulty controller back via an approved UPS store. without issue, I got the UPS tracking code & my package got sent from the UK to Frankfurt Germany....This was fine & I tracked it to it's destination without a problem.
I then waited for contact from Microsoft on who & when my new Controller would be dispatched, nothing came...no email SMS or call. I then spent days chasing them via Email ,without any response. So I called them & after 2 hours of them messing me about, I
was none the wiser about when I would receive my package (Xbox 1 Controller). I complained & they investigated further & surprisingly said it had been posted & to expect it in the next 6 to 8 working days. I asked if UPS where delivering it & if so would I
receive a tracking code.. They just told me "a Local Courier" would deliver, With no tracking information......it. turns out it was Royal Mail who delivered it, as I got the package yesterday...No recorded or any signing for it on deliveryrequired .Nothing
in the Bubble rap bag apart from the controller,very shabby delivery process. Microsoft need to step up on this atrocious delivery (non) service. I thought I was going to have to have someone stay home till it arrived....not good.

Hope this waffle helps

PS The "new" controller sticks have stuck in again, I am not happy!!!

Hey NLH

Thank you for taking the time to post this on the Xbox Forums. We understand that you are seeking tracking information for a device sent from the Service Center to you.

Depending on what type of order was place, whether it was for an accessory or a console, you might be able to see this on the

Device Support.

If you are unable to see it through that site, then following the suggestion that was provided by Xbox Forums Ambassador Phoenix_Reins to
contact an Xbox Representative for further information on the device you are seeking info for.

I hope this was of some help to you.

Thank you for the response. Who should I contact and how should I contact them?

Thank you

so who should i contact? Rockstar oder Customer Support you've mentioned? Everyone says different things, so this is not helpful. i want a clear answer of who i should contact and how we can fix this problem....