Who do you contact when Xbox support fails to provide support?

You can definitely contact you internet service provider,and if all else fails,call tech support @1800-4my-xbox...

I understand your frustration, on the Xbox status page there are no reported failures to communicate with support, in this case the only thing I could recommend is to continue trying to contact them. You did not specify what problem you require the intervention of an agent, but problems related to Account Access usually have more attention and contact options on the support page.

Regards

Hello!

I'm an independent advisor and a member of the Xbox Community just like you.

I will be glad to help you.

The only ways to contact us are through the following support page.

https://support.xbox.com/contact-us

Depending on the problem you present, certain contact options are enabled. Contacting a support agent is only available for certain issues, since most of them do not require the intervention of a support agent.

Best Regards.

Hi, thanks but I have been trying that link all week it just constantly says “service unavailable please try later” and seen that several times a day since Monday the 19th. Nothing I do can get through to anyone I just keep getting passed from bot to automated service to another automated service that hangs up after about 10 mins of waffling rubbish I’ve heard countless times all week.

Thanks for your time in replying but I’ve given up now, I’ve had enough of their disgusting services.

Thanks again for your time

Bye

If all those options fail then your only option is to set up a repair. You can do that through the Device Support page someone has given above or by contacting Xbox Support and requesting a call back to set up the repair. They will be able to discuss the
options regarding cost as well. I have provided the link for contacting support below for your convenience. It's unfortunate but sometimes repair is the only option.

Contact Us