who do i talk to about a refund for a game (digital download) which isn't playable?

Discus and support who do i talk to about a refund for a game (digital download) which isn't playable? in XBoX Games and Apps to solve the problem; zero interest in going to developers forums and begging for a fix. its broken i want my money back. mirrors edge catalyst is a broken POS which is a... Discussion in 'XBoX Games and Apps' started by iamgrazhopa, Jun 27, 2016.

  1. iamgrazhopa
    iamgrazhopa Guest

    who do i talk to about a refund for a game (digital download) which isn't playable?


    zero interest in going to developers forums and begging for a fix. its broken i want my money back.

    mirrors edge catalyst is a broken POS which is a pity because i loved the first one.

    just want my money back.

    :)
     
    iamgrazhopa, Jun 27, 2016
    #1
  2. LouUnderwood
    LouUnderwood Guest
    Breaking Bad season 6 episode 3

    AND IT'S STILL NOT UP. I want a f***ing refund like NOWISH. Who do I talk to about getting my money back so I can download my content from a provider THAT ACTUALLY WORKS?
     
    LouUnderwood, Jun 27, 2016
    #2
  3. Rossmow98
    Rossmow98 Guest
    Refund?

    Im looking to try get a refund for my digital copy of destiny 2 this is no longer the game i paid for as many activities have been restricted due to a DLC which i will not buy. How do i go about getting this refund?
     
    Rossmow98, Jun 27, 2016
    #3
  4. maxen
    maxen Guest

    who do i talk to about a refund for a game (digital download) which isn't playable?

    Hello Grazhopa,

    All purchases do state there are no refunds, but you can speak with Phone Support / Billing who would be the best placed team to assist you.

    You can reach them here:
    support.xbox.com/contact-us
     
    maxen, Jun 27, 2016
    #4
  5. maxen Win User

    who do i talk to about a refund for a game (digital download) which isn't playable?

    Hello Grazhopa,

    All purchases do state there are no refunds, but you can speak with Phone Support / Billing who would be the best placed team to assist you.

    You can reach them here:
    support.xbox.com/contact-us
  6. DTW Dirty Harry Win User

    if you dont know how to drive a warthog, then don't

    While I understand it can be a little frustrating when someone who clearly isn't very good takes control of a vehicle, who cares? Again, these are video games we're talking about which are not to be taken seriously. They have as much of a "right" to the
    Warthog as you do....
  7. aircobra Win User

    Project cars.

    Why should Microsoft do anything? It isn't their fault that a game someone else developed and published isn't playable. That is why you do research before purchasing a game, especially when you purchase digital copies.
  8. Akhronik Win User

    Mortal Kombat 11 Ultimate + Injustice 2 Leg. Edition Bundle

    Hello Tali,

    Thank you for support, it's much appreciated. As you suggested I tried to request a refund, however it's been denied with the explanation that digital games that have been played cannot be refunded. Aside from the fact that I find it very strange (and irritating) that there's no cooling off period on digital purchases (unlike any other digital shop I've ever used), how was I supposed to know that Injustice 2 would not be fully playable without downloading it and trying it? Nowhere on the description of the bundle it says that Injustice 2 DLCs wouldn't be usable on PC.

    Is this something you can help with? There isn't even an option to appeal the decision and discuss it directly with someone, something that I've been trying to do ever since I opened this thread with no success.

    Thank you
  9. steeledwand7664 Win User

    Just Cause 4 - no refund?

    The only thing that I could find in regards to what you are talking about is at this website you may want to read through it, it goes into more detail on what you are talking about.

    https://www.which.co.uk/consumer-rights/advice/can-i-get-a-refund-on-a-digital-download
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who do i talk to about a refund for a game (digital download) which isn't playable?

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