Who do I contact to figure out why my account was suspended permanently? AND HOW!?

Discus and support Who do I contact to figure out why my account was suspended permanently? AND HOW!? in XBoX Accessibility to solve the problem; Hi I’ve been trying to find out why my account was suspended permanently on xbox for a while now but don't know how. I called Microsoft support was... Discussion in 'XBoX Accessibility' started by Sebastian Juarez, Mar 19, 2023.

  1. Who do I contact to figure out why my account was suspended permanently? AND HOW!?


    Hi I’ve been trying to find out why my account was suspended permanently on xbox for a while now but don't know how. I called Microsoft support was directed to an agent or whatever and was pretty much told that only the enforcement people can say why but that I can’t call them? The person I spoke to had horrible english and it took me forever to get that call. I made an appeal to my suspension explaining I didn’t know the reason why and would like one, as it felt unjustified to be handed one without a specific explanation. My appeal was immediately denied and I never got the reason why or was allowed to make another appeal. Which the agent I spoke with explained to me that I’d be able to and had to repeatedly try until I was “allowed” to speak with someone that could give me my answer. I don't have a history of suspensions or misconduct as far as I know of and as my account itself also states. Can someone help me figure out why my account was suspended. I want to at least see if it was justified and if not make an appeal to get my account back and have my console ban lifted. The night I received it was completely abrupt, and it was after I had gotten off a match of the game Dead By Daylight. I had no emails or warnings prior to my suspension telling me I was doing anything wrong, or that if I were to continue my “misconduct” I’d be banned. All I have is the account tab which tells me I violated community standards and thats it.

    :)
     
    Sebastian Juarez, Mar 19, 2023
    #1
  2. ngocphi Win User

    Who do I contact to figure out why my account was suspended permanently? AND HOW!?

    Enforcement.xbox.com is the only way to do it

    And no they dont need to show you the evidence they would've given you the reason but not exact reason

    It would.be the section if the rules you broke

    As there is only one appeal which is more then most services
  3. Smwutches Win User

    Account suspended with no way to figure out how long

    It's most likely not a permanent ban, but there is an issue with enforcement happening that is telling everyone who has been getting a suspension that they are permanently banned, but the ban won't show on the enforcement site. You can try contacting support to see how long the suspension is, but they won't have information about why you were suspended and they can't lift the suspension. Until the enforcement site is fixed, it is not possible to get more information about the suspension.
  4. abc2101 Win User

    Gamer pic banned

    Yes I understand xbox support can't do anything only people who can is the enforcement team who people can't get in contact with. But my main question is if someone gets voice communication suspended because of a gamepic and it was not removed is it really because of the gamerpic? Also when did the enforcement team stop doing gamerpic suspensions? Normally if it's because of your gamerpic you get gamerpic suspended not communication suspended. Another thing is how they spammed my account with 12 or 9 4day suspension until it reached 8days. I hear the more suspensions you have on your account the worse the punishment and its a possibility of a permanent ban. So for them to add all them active suspensions to my account kinda have me thinking next time it's going to be permanent over a gamerpic that there is nothing wrong with out of all things.
  5. KindGryphon Win User

    How do i get my account unbanned if it got banned for no reason at all?

    I have been recently permanently banned on my account and suspended for a month on my console but there was no reason provided. I was playing my game and out of no where I get banned, I have had a history of communication bans but nothing crazy just stupid messages that got banned. I done glitches on a game called GTA recently however that should be dealt with in game and shouldn’t result in my account being permanently banned or my console suspended. I have submitted a case review explaining everything I have done that might have caused this but my appeal was denied INSTANTLY. There was no reason provided as to why I was banned and I have still yet to understand why these actions have been committed. I am really frustrated and don’t know who to contact in order to resolve this issue. I understand I may have done glitches in a game but those are glitches that should be resolved within the game. Xbox is acting like I was using aimbot or made terrorist threats. PLEASE HELP ME.
    "I done glitches on a game called GTA recently however that should be dealt with in game and shouldn’t result in my account being permanently banned or my console suspended"

    You can actually be banned/suspended for this. Microsoft does suspend/ban for that sort of thing.
  6. Smwutches Win User

    How long is a permanent suspension for?

    It's most likely not a permanent ban, but there is an issue with enforcement happening that is telling everyone who has been getting a suspension that they are permanently banned, but the ban won't show on the enforcement site. You can try contacting support to see how long the suspension is, but they won't have information about why you were suspended and they can't lift the suspension. Until the enforcement site is fixed, it is not possible to get more information about the suspension.
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Who do I contact to figure out why my account was suspended permanently? AND HOW!?

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