Who can a change my xbox account password

Hi Ross,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues resetting your password on your Microsoft account.

If you need to reset your password because you forgot it, learn how to:

https://support.microsoft.com/en-us/account-bil...

If you know your password, but it's stopped working, use this:

https://go.microsoft.com/fwlink/?linkid=2214157

If you think that your account has been compromised, kindly review the article below for complete step-by-step instructions how on how you could proceed.

How to get back a Microsoft account that has been compromised: https://support.microsoft.com/help/24ca907d-bcd...

The recovery form is your only chance to get your account back because hackers may have altered the majority of the data associated with it. However, the likelihood is lower. Here's the link of the form https://account.live.com/acsr

Here are comprehensive instructions for using the Account Recovery Form:

https://support.microsoft.com/office/b19c02d1-a...

After filling out and submitting the form, please allow Microsoft to review the information that you shared for at least 24-72 hours. Please monitor the contact email address that you used, including the junk and the spam folder for possible response.

I would recommend following the instructions below to help keep your Microsoft account safe and secure in order to prevent this incident from happening again in the future.

https://support.microsoft.com/help/628538c2-700...

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information. If you have account-specific inquiry, please reach out to Microsoft support. https://support.microsoft.com/contactus

Regards,

Alvaro

Is my account secure then after changing my password? Is it possible that the people who hacked me can still have access to my account?

First please change the password of every account that was on the console to prevent the people who have it from using your account:

http://support.xbox.com/en-US/my-account/microsoft-account/change-microsoft-account-password

As for the console, please contact your local police department and file a stolen item report as microsoft/xbox can not do anything to help you regarding this. They can not "lock" the the console to prevent people from using it.

so the microsoft account can have multiple emails and if i change the password on my xbox it wont change the password for the rest of the account because currently thats whats happening and with this password bug where my passwords on the xbox dont work
this will be beneficial because the password should not be linked to office and the cloud

Password is already changed. This is the account that was on the Xbox. I already recovered it on a different console and changed the password. I don't have the serial code or anything. I registered the Xbox, so it should be on file somewhere. Anything I
can do to prove to Microsoft I am who I say I am? Or can the police give them my

Name and other information and MS can maybe take it from there?