White screen when trying to sign in on Xbox Series S

Hi, MarkTyrrell1!

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you've been experiencing issues signing in.

I understand your console is showing a white screen when trying to sign in to your profile. Would you mind giving this a try?

- Remove your account by going to Settings > Account > Remove Accounts

- Press the Xbox button to open the guide, go to the Profile & system tab > Add or switch > Add new > and sign back into your account.

- Go to Settings > Account > Sign-in, security & passkey > Change my sign-in & security preferences > and disable passkey/password requirements to sign in. You can also set sign-in preferences to "No barriers".

• If the previous steps don't work, please try a soft factory reset.

To do this:

- Turn your console off.

- Unplug all external storage units from the console's USB ports.

- Turn your console on.

- Go to Settings > System > Console Info > Reset console > Keep games and apps.

Just keep in mind you will need an internet connection and your account details (email and password) to complete this process.

* Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with Xbox Live will be lost. If your console has been constantly connected to the internet and Xbox Live services, your saved data should be backed up on the cloud.

• If your console won't let you access the settings menu to reset your console, try doing it through the troubleshooting menu instead. Like this:

- Turn your console off and unplug it for 30 seconds.

- Plug your console back into the outlet.

- While the console is off, press and hold the BIND button.

- Without letting go of it, press the power button once (do not hold).

- Continue holding BIND for 15 seconds.

* The BIND button is the one used to link controllers to your console.

If the troubleshooting menu comes up, select "Reset Xbox" > "Keep games and apps".

________________________________

I hope this helps!

Please let me know if you have any questions.

No it's longer and white, with no black circle on it. It's still a series s Xbox and when I looked up compatible consoles for this game it said the series s.

I am planning on xbox series s I think ( the white one ) and when I try to buy it from the Microsoft store on my xbox it says that is is not playable on this device.

My son entered incorrect passkey several times. It then says to “Try your password instead” when I click on AUTHORISE button to enter password I’m also displayed with this white screen with no way of signing in. Haven’t found a way around it yet. Anybody got any ideas? (Xbox series x)

Hi Orbit N! I hope you are well, delighted to be able to offer you my help!

I am very sorry that you are experiencing the white screen problem, but don't worry, I will do everything possible to help you. For this, we must restore the console saving your data and applications.

Follow these steps:

- Turn off your console.
- Unplug all external storage drives from the console's USB ports.
- Turn on your console.
- Go to Settings > System > Console Info > Reset Console > Keep Games & Apps.

Just keep in mind that you will need an internet connection and your account details (email and password) to complete this process.

Resetting your console to factory defaults erases all accounts, saved games, settings, and home Xbox partnerships. Anything not synced with Xbox Live will be lost. If your console has been constantly connected to the Internet and Xbox Live services, your saved data should be backed up to the cloud.

• If your console does not allow you to access the settings menu to reset it, try doing it through the troubleshooting menu. So:

- Turn off your console and unplug it for 30 seconds.
- Plug your console back into the outlet.
- While the console is off, press and hold the BIND button.
- Without releasing it, press the power button once (do not hold it down).
- Continue pressing BIND for 15 seconds.

The BIND button is the one used to bind controllers to your console.

If the troubleshooting menu appears, select "Reset Xbox" > "Keep games and apps."

Let me know if this information was useful to you, otherwise I will be attentive to continue helping you!

Best regards,
Daniel.