White screen when trying to log in.

Hi Kirsten, I’m Ryan.

There aren’t currently any confirmed outages affecting the ability to sign in to Xbox Live.
https://support.xbox.com/xbox-live-status

Are you experiencing this issue on an Xbox One or Series X|S? Do you receive any specific error code/message? Please share a photo of exactly what appears when trying to sign in (just be sure to hide any personal info).

Hi Clas, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, can you give us more details?

Which device you are using to play Minecraft?

I'm having the white screen issue when trying to play solitaire. When the advertisement is supposed to load, it goes to a white screen and never loads!

Hello harrison ψ weaver,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear that you're having trouble logging in to your Xbox account due to a white screen. This issue could be caused by a number of factors, including a corrupted profile or a problem with your console's hardware. Just a reminder, here on community we are not able to double check accounts and devices to check for the possible issue. What we can do here is provide/guide customers with possible troubleshooting steps for the issue.

Before proceeding, I need to know more details so that we can get the best possible troubleshooting for you.

-Are you getting any error message?

-What was the last change you made on your end before the issue persist?

Basing on the statement you provided above, here are some troubleshooting steps that you may try:



•Clear your console's cache, press and hold the power button on your console for 10 seconds to fully power it off. Unplug the power cord from the back of the console and wait at least 10 seconds. Plug the power cord back in and turn on your console.



•Try signing in to your account on a different console or device to see if the issue persists.



•If the issue persists, try resetting your console to its factory settings. This will erase all data on your console, so be sure to back up any important data before proceeding.

Hope I helped! Please do not hesitate to ask if you have further concerns.

YanYannn
Microsoft Community Moderator

Hello harrison ψ weaver,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.



Regards,