White screen when trying to log in.

Discus and support White screen when trying to log in. in XboX Insiders to solve the problem; When i open the xbox app everything works as it should but when i try to log in i run into a problem. There is just a whitescreen that pops up... Discussion in 'XboX Insiders' started by /u/Existing-Ad7962, Nov 18, 2023.

  1. White screen when trying to log in.


    When i open the xbox app everything works as it should but when i try to log in i run into a problem. There is just a whitescreen that pops up everytime and then after like 3 seconds it goes away and im back to the main page where i have to log in again.

    submitted by /u/Existing-Ad7962
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    /u/Existing-Ad7962, Nov 18, 2023
    #1
  2. Ryan [Limitless] Win User

    White screen when logging in

    Hi Kirsten, I’m Ryan.

    There aren’t currently any confirmed outages affecting the ability to sign in to Xbox Live.
    https://support.xbox.com/xbox-live-status

    Are you experiencing this issue on an Xbox One or Series X|S? Do you receive any specific error code/message? Please share a photo of exactly what appears when trying to sign in (just be sure to hide any personal info).
  3. Rodrigo Oliver Win User

    White screen when logging into Microsoft.

    Hi Clas, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Please, can you give us more details?

    Which device you are using to play Minecraft?
  4. Amanda Purdy Win User

    In-game Xbox Log-in Failure because Pop-up Window is Blank

    I can’t log in. Shows a white screen with a black rainbow shape every time I try to sign in.
  5. IcedAnemone3318 Win User

    Still have same issue with white screen where

    I'm having the white screen issue when trying to play solitaire. When the advertisement is supposed to load, it goes to a white screen and never loads!
  6. Yanyannnn Win User

    white screen can’t log in

    Hello harrison ψ weaver,

    Thank you for your contribution to the Microsoft community.

    I'm sorry to hear that you're having trouble logging in to your Xbox account due to a white screen. This issue could be caused by a number of factors, including a corrupted profile or a problem with your console's hardware. Just a reminder, here on community we are not able to double check accounts and devices to check for the possible issue. What we can do here is provide/guide customers with possible troubleshooting steps for the issue.

    Before proceeding, I need to know more details so that we can get the best possible troubleshooting for you.

    -Are you getting any error message?

    -What was the last change you made on your end before the issue persist?

    Basing on the statement you provided above, here are some troubleshooting steps that you may try:



    Clear your console's cache, press and hold the power button on your console for 10 seconds to fully power it off. Unplug the power cord from the back of the console and wait at least 10 seconds. Plug the power cord back in and turn on your console.



    Try signing in to your account on a different console or device to see if the issue persists.



    If the issue persists, try resetting your console to its factory settings. This will erase all data on your console, so be sure to back up any important data before proceeding.

    Hope I helped! Please do not hesitate to ask if you have further concerns.

    YanYannn
    Microsoft Community Moderator
Thema:

White screen when trying to log in.

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