White Line at the Bottom of my TV screen when playing Xbox one X and Netflix.

DeadEcho1969 · Jan 22, 2019

I recently received a new 55 inch RCA 4K TV, Model# RNSMU5536-B. After hooking my Xbox One X up, the TV part worked great. No problems at all!! Then when I attempted to play Assassins Creed Odyssey, there was a thin white line at the bottom of the screen
coming from the right side and going a little past the center. So I adjusted all the picture sizes and it would only disappear when I would try and play it in "Wide Zoom" mode. But this would cut out about 4 inches of screen and was impossible to use! I even
attempted to adjust the screen dimensions from within the game and it wouldn't go away. Then I tested it with Far Cry 5 and the same thing would happen! I also tried Netflix and saw the same white line. Now I've adjusted everything possible on the TV and it
still wouldn't go away when playing any game or app from the Xbox!!! I have also restarted the Xbox numerous times and made sure all the wires were secured. This problem didn't happen on my previous 55 inch TCL 4K TV. But the back light broke and I had to
have the insurance replace it with this one! Should I replace this new TV or is it an Xbox One X problem? Please Help!!!! Thanks!!!!

:)

XBF Diego M

Hi Mike,

We thank you for the great feedback, but we will now be closing this thread from further discussion for being bumped. We encourage anyone who is still having this similar issue to create a new thread and we will be more than happy to answer any questions!

Thank you and have a wonderful day!

{Parity}

Try it on a different TV to see if you have the same issue. If not then it is probably a TV issue. I use mine on a Samsung TV and don't have the issue.

MikeMlekoday

I literally had the exact same fears. My TV was doing the same thing. All I had to do was turn the "allow apps to make a border" setting in the Xbox display settings. It seldom makes a difference in the games but can out of white line at the bottom but
I promise if you use it with edge browser or anything else and then watch a full screen video it's terrible! But that is the solution to the white line at the bottom of the screen.

ChiefJoboo

On your TV can you change some of the Overscan options? This will most likely fix this problem on the border of the screen.

DrifterX22

There are reports of a "white line" on various screens and swapping the input seems to help until the screen is reset. It seems to be related to the screen type in the unit. There are only so many manufacturers of screens for TV's so many units have
the same screen type installed despite the brand of the unit. This points to an issue with the manufacturer of the screen not an Xbox issue. Sorry for the frustration this is causing you.

White Line at the Bottom of my TV screen when playing Xbox one X and Netflix.