While starting, MSFS2020 orders Game Disk although digital ownership version

Hello JohnnyCG!



Thank you for contacting our Microsoft Community Forum. Please accept our most sincere hope that everything is in order.



We understand that you're having trouble playing Microsoft Flight Simulator 2020. It seems that after updates were installed you know get the message to insert a disk for the game despite buying digital copy.

That's a very uncomfortable situation to be in thus I truly hope with my help we can work together to get past this issue. But to help you better, I have to ask:



1) You've mentioned re-installing the Xbox App. Does that mean you are using Xbox app described in the link below?

https://www.xbox.com/en-US/apps/xbox-app-for-pc

2) If you are using the Xbox App for PC can you then tell me what version of Windows you are using? We specifically need the edition and version number of Windows your device is running. To find out which version of Windows your device is running, press the Windows logo key + R, type winver in the Open box, and then select OK. You'll get the window below and we need the information highlighted in red.





3) How long have you had this problem? Days? Weeks? Months?

4) Can you provide us a photo of your System Information window similar to the sample below? To get to this window please type msinfo32 in the Search box. Right-click System Information in the search results and select Run as administrator.







I hope to hear from you soon.



Respectful





Forum Moderator

Microsoft Community

You're welcome, JohnnyCG



Glad this has been resolved. About you last question I'll have bring this up to our internal support team for further review. I should have an update for you in a week or two.

Keep in mind though it's the holidays to there might be a delay.

Respectfully,



Glenn

Hi JohnnyCG!

So, after consulting colleagues with these last two questions of yours we have come to the conclusion that you will get the answers to these by contacting the add-on developers using the steps from the link below.

https://flightsimulator.zendesk.com...r-to-report-a-bug-or-a-problem-with-an-add-on

Keep in mind that this is an issue within the game. Thus, the need to contact the developer. If the game did not launch that is something we can help.

Enjoy the holidays!

Respectfully,

Glenn

Dear Glenn
Thank you very much for your prompt reply.

In the meantime, I was able to resolve the problems by myself. I found two root causes, both on my side:
1. Teredo Server connection was instable -> repaired

2. Add-ons:
As a very big freak of MSFS (using it since 1995), I downloaded about 1'400 add-ons from various sources for MSFS 2020 so far. To select the third-party cities, airfields/airports in the area I want to fly in, I use an add-on management tool, this prior to launching MSFS. This to avoid very long loading time. This procedure shows high effectiveness and efficiency.

Now, it came to my mind to try the same with add-ons downloaded from MarketPlace inside the game and moved respective folders/files from it's C:\Users\...\LocalCache\Packages\Official\OneStore folder to another place on D:\

When starting MSFS 2020 for the first time after this it worked properly, showing respective add-ons in ContentManager as not-installed via MSFS but installed via add-on management tool.

But trying to launch MSFS 2020 for the next time, the failure as described in my first post occured.

Since moving all these folders back to it's official place ...\OneStore, the MSFS 2020 is running again great as expected and always experienced!!!


Therefore, there is no need to loose more time on my above described problems, they are resolved.

But please let me ask this additional question:

Is it possible to easily activate or deactivate add-ons downloaded and installed from MarketPlace depending on where you want to fly, this prior to launch the sim?
And if yes, how to do this?

Thank you very much for your time and engagement

Best regards

Johnny

Ok when you say you own thr game do you mean you bought the disk or thr digital copy?

If disk then no as you don't own the digital game and no you do need the disk to verify ownership

As with every other digital only console you nerd digital ownership