where's my prepaid visa

I used 500 vip gems Wednesday may 16 2018 for the 10 dollar prepaid visa it took my gems told me it would give me a code in about 2 days and then nothing so either give me my prepaid visa or return my gems..

:)

 

Gold subscription does not except prepaid cards.edit

Not sure how in 2016, you don't use debit or credit cards but that's just me.

Anyway, could someone else confirm if using prepaid VISAs work or not? You could always go to gamestop or bestbuy, use your prepaid VISA card on a subscription xbox live card. That should work. Perhaps order a digital code on amazon with your prepaid VISA. I'm pretty sure they accept it.

 

Gold subscription does not except prepaid cards.edit

I have used prepaid visa/mastercards in the past and they have worked. I never tried for a gold sub though because I would never pay full retail price for a gold sub

 

Hello N3w2xbox,

Apologies for the inconvenience. We have escalated this issue to our vault team to investigate.

 

Hello N3w2xbox,

Apologies for the delay. Our other team has found a typo in your registered email address that resulted in this prize not being delivered to the email you were likely expecting. Since we cannot adjust user registered information in any way, they will send
you the prize code via private message. You can see your messages by accessing the messages option from the drop down menu that appears when you click your profile in the upper right corner of this page. Here is the redemption message that would have come
in that email:

To redeem your prize from a browser:

• Go to www.prepaiddigitalsolutions.com


• Enter your prepaid digital token

• Immediately use the virtual card to shop online, or choose a physical card that will be mailed directly to you.