Where's my PREMIUM (annually-paid) subscription for Microsoft Solitaire app on my iPad?

Any resolution yet? Same thing happened to me with Microsoft Solitaire PREMIUM (paid annually) app on my iPad!

You should be able to log into the new device with the same credentials and have the same subscriptions.

Hello again and Thank you for your help.

I received a response from Apple support confirming what you had already told me. With renewed confidence I decided to try a few things. ( I also had not been able to get the Premium version on my iPhone 7 since taking out the subscription)

I got it to work YEY!!!

This is what I did, incase others have the same problem.

Although I was logged into my apple ID, naturally doing this when I set up the new ipad pro and the subscription was showing in the itunes subscriptions, for some reason the Premium subscription did not happen when opening the app on the iPad Pro or since
purchasing the subscription, on my iphone 7.

I deleted the Solitaire app, went into settings, itunes subscriptions ( you have to confirm your password during this process) I can see the Microsoft subscription. I Changed to Apps and downloaded the Microsoft Solitaire app again, opened it and yey it
is now the premium edition.

I have now done the same on my iPhone 7 and the premium is now showing there too.

For some reason it needed me to be in the iTunes subscriptions in settings, while downloading the solitaire app and opening it to work. Strange but it now works.

Thank you again for your help.

Since upgrade to Win 8.1, Premium user bonus button entitled "Give me an Extra Deal" in (paid-up for a year) Premium subscription for Microsoft Solitaire Collection closes app. Other button entitled "Give me a Wild Card" does work. correctly. No "Upgrade
Available" in Store available for installed Premium MS Solitaire.. I am hesitant to uninstall/reinstall for fear I will need to pay again. Unsure how my account is linked to the Xbox name given me by the game. Can you help?

My premium subscription for Microsoft Solitaire has not worked since I upgraded to the latest version of Windows 10 on the Insider Program Fast Ring. My premium subscription for Microsoft Mahjong has been working fine. Any help would be appreciated as my
subscription is good through October 2016. Thanks!

Hello, AdoreBoat110997. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Please go to: https://account.microsoft.com/services

Find your Solitaire subscription > Click on Manage > Click Change on the payment page next to “Has recurring billing.”

Click Change plan to change the subscription length.

If these options are not shown to you, it means the billing length cannot be changed for the subscription. So you will need to cancel it and subscribe again to an annual billing plan.

If you have any question, please let me know.