Where’s my currency from my reward credits???!??

For help with the Rewards program, it's best to post in the Xbox Rewards Questions support forum.

Keep in mind credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th,
they are deposited by the 15th of the next month (which would be scheduled for the 12th of this month).

Hello Haunted Dino,

From our FAQ:

How do I know how many Rewards Credits I've earned and how will I know when they have been converted to my local currency and deposited into my Microsoft account?

First, log in to Xbox Live Rewards and head over to the MyRewards page. Once you are on the MyRewards page, click on 'View MyStatement.' MyStatement is a summary of all your rewards activity. You can view:

· Pending Rewards Credits: Credits you've earned that have not yet been converted to your local currency and deposited into your Microsoft account

· Rewards Credits Deposits: Credits that have already been converted to your country's local currency and deposited in your Microsoft account.

· Previous Month: Activity over the past month

· Past 6 Months: Activity over the past 6 months

· Lifetime: All your activity for the entire duration of your Xbox Live Rewards membership.

You'll also receive a MyStatement email each month that shows your Rewards Credits activity summary.

You can also confirm these deposits as usable currency in your Microsoft Account from the commerce page at (https://commerce.microsoft.com/), where they will be listed as a refund with a negative amount.

You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (https://commerce.microsoft.com/),
where they will be listed as a refund with a negative amount. As shown on your statement, all those Credits have been deposited, with the last being deposited in September 2016. Keep in mind that promotional currency expires one year after being placed into
a Microsoft Account.

Hello ryncdak,

The Credits for that offer were placed as pending in your account on March 12th, and were deposited as usable currency on March 29th. For future reference, you can review all Credit and Deposit events on your account from the MyRewards page. From our FAQ:

How do I know how many Rewards Credits I've earned and how will I know when they have been converted to my local currency and deposited into my Microsoft account?

First, log in to Xbox Live Rewards and head over to the MyRewards page. Once you are on the MyRewards page, click on 'View MyStatement.' MyStatement is a summary of all your rewards activity. You can view:

• Pending Rewards Credits: Credits you've earned that have not yet been converted to your local currency and deposited into your Microsoft account
• Rewards Credits Deposits: Credits that have already been converted to your country's local currency and deposited in your Microsoft account.
• Previous Month: Activity over the past month
• Past 6 Months: Activity over the past 6 months
• Lifetime: All your activity for the entire duration of your Xbox Live Rewards membership.

You'll also receive a MyStatement email each month that shows your Rewards Credits activity summary.

You can also confirm these deposits as usable currency in your Microsoft Account from the commerce page at (https://commerce.microsoft.com/), where they will be listed as a refund with a negative amount.

Hello You Had 1 Job,

From the FAQ:

How do I know how many Rewards Credits I've earned and how will I know when they have been converted to my local currency and deposited into my Microsoft account?

First, log in to Xbox Live Rewards and head over to the MyRewards page. Once you are on the MyRewards page, click on 'View MyStatement.' MyStatement is a summary of all your rewards activity. You can view:

· Pending Rewards Credits: Credits you've earned that have not yet been converted to your local currency and deposited into your Microsoft account

· Rewards Credits Deposits: Credits that have already been converted to your country's local currency and deposited in your Microsoft account.

· Previous Month: Activity over the past month

· Past 6 Months: Activity over the past 6 months

· Lifetime: All your activity for the entire duration of your Xbox Live Rewards membership.

You'll also receive a MyStatement email each month that shows your Rewards Credits activity summary.

You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (https://commerce.microsoft.com/),
where they will be listed as a refund with a negative amount. Please note that since those Credits were deposited in 2015, they would have expired if you did not use them. Per Microsoft policy, promotional currency expires one year after being placed in an
account.

Hello wElsH BoNgO,

The 11,254 is your lifetime Credit amount. It includes already deposited Credits. You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for
your deposits to see their deposit as currency from your commerce page at (https://commerce.microsoft.com/), where they will be listed as a refund with a negative amount. If you are asking about your pending Credit
amount, as was stated in the transition FAQ:





What about my current Xbox Live Rewards Credits and MyVIP Gems balance?

If you have any pending Rewards Credits in your Xbox Live Rewards account on 30 June 2018 or if you are expecting your MyVIP deposit for purchases made in June 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of July. You will then have 1 year to spend that currency on digital items from the Microsoft Store.