Where support for Microsoft credit issues.

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

First try get the status of your return and refund. To do so, kindly follow the steps on the following link: https://support.microsoft.com/account-billing/get-the-status-of-your-return-and-refund-939bf452-c95b-1846-5790-0c1768e4cae9">https://support.microsoft.com/account-billing/get-the-status-of-your-return-and-refund-939bf452-c95b-1846-5790-0c1768e4cae9

You can contact Microsoft Support for further assistance: https://support.microsoft.com

I hope this helps resolve your query.

both of them show :

MyVIP Vault 5,000 Rewards Credits 5,000 Credits

but nothing has been added to my account yet

thats the issue and xbox support cant help me they told me to come here

xbox rewards questions support forum is where i posted this issue

Support will double check it, but when you check the billing site for your deposits, make sure you're checking your returns. That's where it would show the deposits.

Hello Danny1477,

You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (https://commerce.microsoft.com/),
where they will be listed as a refund with a negative amount. For example, your most recent deposit today will be listed there. Looking over your account, you immediately spent your 9,000 Credit (7.20 GBP) deposit on October 11th the following day (October
12th) on a purchase of "Thimbleweed Park".

Hey there, are you certain you purchased it with a credit card (fully) and not Microsoft Credit. If so, it's best to contact Xbox Support for this issue, here: https://support.xbox.com