Where is my vbucks

Pavlov Algarate · Jan 8, 2023

I recently purchased 1000 vbucks on my Xbox one x in the Microsoft store. After I had purchased the vbucks I looked in the account and the 1000 vbucks wasn't there. I checked my purchase history and it said I bought it, I logged out the xbox and power cycled it and logged back in, contacted epic and they haven't reached out yet. I just want to know what happened and when I'll be getting my vbucks.

:)

Tezzarrific

if you play on xbox then they should arrive, if your on pc, then you need to start fortnite on an xbox console so they will sync to your epic account, if you don't have a console then start fortnite on xcloud as it is free to use for that game and it will sync, if you are on pc then all future purchases should be done via epic store or in game.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Do you happen to request a refund recently for the v-bucks, Austin?

A v-bucks will only be removed if a refund has been processed. To check, please sign in to https://account.microsoft.com/billing/orders.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

First, make sure that you're signed in under the account where the in-game currency was purchased. Please follow the steps below:

Go to Profile & system > Settings > Account > Payment & billing > Order History.

Once confirmed, you may need to remove and re-add your account by following the steps below:

REMOVE ACCOUNT

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

ADD ACCOUNT

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email address and the password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.

J1Oh1was

Hi thatDudeXeon, I am try to help you out.

Please follow this steps:

Step 1:Leave the game and close the game

Step 2: turn console off and wait 30 second and turn it on xbox console .

Step 3: play the Fortnite and see if it fix issue.

Please reply back to us here.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

First, please make sure that it’s “completed” by checking your order history via https://account.microsoft.com/billing/orders. Once confirmed, for cases like this what we initially need to do is to quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Where is my vbucks