where is my refund shipping label?

Discus and support where is my refund shipping label? in XBoX on Consoles to solve the problem; I placed an order to repair my Xbox elite series controller which has stick drift, the first email I got was discussing how to send the dysfunctional... Discussion in 'XBoX on Consoles' started by Connor Thompson1, Aug 13, 2023.

  1. Connor Thompson1
    Connor Thompson1 Guest

    where is my refund shipping label?


    I placed an order to repair my Xbox elite series controller which has stick drift, the first email I got was discussing how to send the dysfunctional product telling me I'd get a secondary email withing 24 hours, which would provide me with a shipping label before I sent the product to Microsoft. I still haven't received this email and would like to receive guidance as soon as possible.

    :)
     
    Connor Thompson1, Aug 13, 2023
    #1
  2. Kathy A. Win User

    where is my refund shipping label?

    Hello Connor Thompson1,

    Thank you for posting in Microsoft Community.



    Based on your description, you are looking for your shipping label to be emailed. We would like to suggest you check your mailbox for junk or spam folder where the email for the label possibly be stored if it did not show in the inbox. Otherwise, we suggest you check other mailbox related to your Microsoft account. Should you have a specific email for your shipping and billing address, please check both inbox folder and junk/spam folder.

    Should the email be not on those mailboxes, we recommend you reach out to our live support team for them to assist you with this shipping label. Please follow the steps below:



    1. Please use this link: Contact us | Xbox Support
    2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.


      [​IMG]

    3. If not, please select the country/region it is showing and select the correct one among the lists.
    4. Make sure to use to check the available contact times of the support.
    5. Select the "Contact Us" button
    6. Select the drop-down menu options that will match your concern.
    7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
    8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
    9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
    10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

    Sincerely,



    Microsoft Community Moderator
  3. Faline C Win User

    where’s the shipping label?

    Hello James,

    I understand how this type of problem can be annoying! I'm an independent advisor here on the forums, here to help you find a solution.

    It sounds like it's not opening the PDF as expected, which is usually how you can print and save your label.

    Can you try this on another device or browser?

    Also, see how to view your repair shipping labels from Kathy A. here:

    https://answers.microsoft.com/en-us/xbox/forum/...

    Let me know if you need anything! :)

    Note: Just a friendly reminder that this is a public forum, I will try to get back to you as soon as possible.
  4. Faline C Win User

    where’s the shipping label?

    You're very welcome! I appreciate your patience, and I hope the option appears after some time. If it still doesn’t show up, I’m sure there’s another way to sort it out. Wishing you the best, and don’t hesitate to reach out if you need any further help! :)
  5. James Moujaes Win User

    where’s the shipping label?

    I’ve tried this on my phone and laptop, on both outlook and gmail and it dosent seem to be appearing. I followed Kathy’s instructions but I didn’t see the option to receive the label, the only button there is to cancel the order. I will try and give it 24 hours and if it dosent work I’ll keep searching. Thank you very much Faline, I appreciate you very much.
  6. CookedMass78046 Win User

    Xbox Repair and Expedited Shipping

    I have placed an order for repair, and have paid for expedited shipping TWICE, and NOT ONCE has a shipping label been available to print. There is no information on where to send my console for repair, just a nice note in my Service Box that my order is
    "In Process". Have spent many hours with the online support staff trying to get a shipping label, to no avail. Amazing to think that Microsoft has turned into a garden-variety internet scammer.
Thema:

where is my refund shipping label?

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