Where is my Minecraft?

Discus and support Where is my Minecraft? in XBoX on Windows to solve the problem; Hi, i bought Minecraft bedrock edition before the merge of Java and bedrock package. Now my account doesn't even have bedrock version ? What i do . I... Discussion in 'XBoX on Windows' started by Ayush Malik, Nov 23, 2022.

  1. Ayush Malik
    Ayush Malik Guest

    Where is my Minecraft?


    Hi, i bought Minecraft bedrock edition before the merge of Java and bedrock package. Now my account doesn't even have bedrock version ? What i do . I am not lying as i even have achievement in my xbox game . support members give useless info saying i didn't bought it . But I bought it and played it . How could I have gotten achievement if i didn't have the game. Please help . I don't want to buy it again. I had to leave the game because of very important phase /education test whatever you call it .But now it is completely off radar

    :)
     
    Ayush Malik, Nov 23, 2022
    #1
  2. Rostom L Win User

    Where is my Minecraft?

    Don't worry, Xbox Support also supports MS accounts. MS and Xbox accounts are just the same. So they should be able to assist you with that one.
  3. Rostom L Win User

    Where is my Minecraft?

    That's weird. Since your issue needs account checking, it would be best if you contact the Xbox Support team for them to further investigate your account using their tools.

    You may contact them through https://support.xbox.com/en-US/contact-us.

    They should be able to find out what's wrong with it.
  4. JosefLBohorquez Win User

    Where is my Minecraft?

    May I know what happens exactly when you try to download Minecraft bedrock inside the launcher?

    In the meantime try and double check this

    First uninstall the current minecraft launcher.

    Open Settings, click Update and Security and then Windows Update
    Click Check for Updates

    Click the Download and Install Now option, if available (Install optional updates as well)

    Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too. (Click on get updates)

    Now, sign out from your account on both Xbox app and Microsoft Store and do this:

    Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

    After that, click repair and then reset

    Then do the same for the Xbox app:

    Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

    After that, click repair and then reset

    Finally do this:

    Step 1: Open the Run window by pressing Windows + R key.

    Step 2: Input WSReset.exe in the Run window and click OK.

    Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

    Sign in again on both Microsoft store and Xbox app with your account
    install minecraft launcher using the Xbox app and try again
  5. JosefLBohorquez Win User

    Where is my Minecraft?

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Ayush

    Did you purchased the game using the Microsoft store or Minecraft.net?

    If it’s the first, exists the possibility that you purchased the game with a different account.
    Let's try to find the account used to purchase this game

    For this please go to your Microsoft account order history
    https://account.microsoft.com/billing/orders

    Once there, make sure to change the "3 months" filter and use instead "All available" next to "Ordered within"
    Then start looking each item purchased with your account and see if you're able to find the game with order status "completed"

    If you have more than one email please check the order history with each one
  6. Ayush Malik Win User

    Where is my Minecraft?

    i have one email account. minecraft .net
Thema:

Where is my Minecraft?

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