where is my controller???????

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Sometimes orders can get slightly delayed.

Youu can check the status on the order history page.

https://account.microsoft.com/billing/orders

If the status of your order is Shipped, check for a Track Shipping link below the status. Pending orders may require updated information or change of payment method.

Hello James Sharp1,

We hope you are doing well. Thank you for posting in Xbox Forums.

We understand that you are looking for an update about your controller sent for repair. I could not really imagine how important it is for you to be able to rectify this issue at the soonest time possible. However, we have realized that this issue of yours would be dealt better by our live support team so that they can properly check what’s going on with delivery or repair. Kindly follow the steps below to contact our live support team:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
   
   
   
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
    

Sincerely,



Xbox Forum Moderator

Microsoft Community

i have tried all the above steps over and over again the bot chat client is not helpful and request a call always says unavailable

Hello James Sharp1,

Thanks for getting back to us.

Can we confirm if you can try following the steps below in contacting support? Please make sure to accept the website cookies and turn off any VPN, firewall or related software that may influence or conceal your current location. This is to ensure that you are trying to reach out support on the country/region supported by Xbox.









Should you encounter any error message, please provide screenshot and kindly conceal phone number or any sensitive data.

Let us know so we can provide you alternative way of contacting support.

Regards,

Hi Daniel! Sorry to hear about what happened.

So you are still able to check your order status online but it has no progress at all, correct?

If that’s the case, it would be best if you reach out directly to Xbox Support team for them to investigate the issue properly. Please contact them here https://support.xbox.com/contact-us.