Where is my controller replacement and why won’t anyone call me?

Discus and support Where is my controller replacement and why won’t anyone call me? in XBoX on Consoles to solve the problem; My controller was... a custom Elite Series 2, the website says Your replacement device has been delivered, below that it says 11/10/23 the supposed... Discussion in 'XBoX on Consoles' started by ._.._.2, Nov 12, 2023.

  1. ._.._.2
    ._.._.2 Guest

    Where is my controller replacement and why won’t anyone call me?


    My controller was... a custom Elite Series 2, the website says Your replacement device has been delivered, below that it says 11/10/23 the supposed delivery date then below the date it says Order Completed which isn't filled blue for it being a completed order, even though it was apparently already delivered on the day the email was sent. The last email from Microsoft is: We continue to anticipate a longer than normal fulfilment time for your service order, as a result you may experience a delay. You will receive a notification to inform you of any updates. We apologize for any inconvenience and appreciate your patience. Still haven't seen my package or received an email explaining anything. I requested a callback 3 separate times and it says to expect one in 5 minutes. Over 1 hour later each time and still didn’t get a call

    :)
     
    ._.._.2, Nov 12, 2023
    #1
  2. ._.._.2 Win User

    Where is my controller replacement and why won’t anyone call me?

    I’ve already tried to contact them. The only option I seem to be able to find is to request a call and they don’t call me.
  3. Nkosana23 Win User

    Where is my controller replacement and why won’t anyone call me?

    Hi. My name is Brilliant, an independent advisor, happy to assist you today,

    I’m sorry to hear that you have not received your replacement device even though Microsoft has notified you that it has been delivered. I suggest that you contact Microsoft support to report the issue and request assistance.

    You can visit this page to get started: https://support.microsoft.com/surfa...-surface-08312d65-7d7d-5438-2f85-92c8b0a605ac

    They will be able to help you track the delivery status of your device and provide you with further instructions on how to proceed.

    I hope this helps.
  4. brett…. Win User

    Thumb pad sticking up on controllers

    There're all under warranty but why do 3 controllers have the same fault?

    Am I the only person having this problem or is it a common issue?

    Do the replacements come with a new warranty or the balance of the original warranty? Eventually any replacement controllers won’t be under warranty if the fault is ongoing.

    How do I use my console while waiting for new controllers as the old ones are required to be sent back first?

    So many questions.
  5. Dingdongdoody Win User

    Pre-paid code not worked?

    Does anyone have any idea why the code that was in the package with my Xbox one didn't work, and does anyone know where I can get a replacement?
  6. JonnyWong86 Win User

    Xbox one s constant scrolling

    Yeah so it is my controller. Microsoft won’t replace it straightaway even though I’ve only had it for two weeks. I’m going to playstation.
Thema:

Where is my controller replacement and why won’t anyone call me?

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