Where is my controller I sent in to repaired?

Discus and support Where is my controller I sent in to repaired? in XBoX on Consoles to solve the problem; I purchased an Xbox controller, and it was faulty when I opened it. I sent it in to be repaired under warranty. I saw on my MS account page they had... Discussion in 'XBoX on Consoles' started by James3144, Nov 18, 2023.

  1. James3144
    James3144 Guest

    Where is my controller I sent in to repaired?


    I purchased an Xbox controller, and it was faulty when I opened it. I sent it in to be repaired under warranty. I saw on my MS account page they had received and were working on it... and then a day later the status of my device disappeared from my account page. I didn't receive any email or message indicating they had completed repairs and were returning it. It's as if I gave my controller away to MS and now it's disappeared. I tried MS's stupid virtual chat system and got nowhere. They should have an option to enter your repair order number to see the status of your device.

    :)
     
    James3144, Nov 18, 2023
    #1
  2. Georges C. Win User

    sent controller for repair

    Hello again Viogra, you have to go through the virtual agent, after that pass will be attended by a person.
  3. ShirxL Win User

    sent controller for repair

    hi thanks for reply ive tried all that there's no live chat no telephone number just virtual robot
  4. Georges C. Win User

    sent controller for repair

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Viobra, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data, nor your account.

    The best way to get some information about your case would be to contact Xbox support.

    https://support.xbox.com/en-gb/contact-us
  5. jamesbowles77 Win User

    System error: E105 00000000 8007045D (Xbox One)

    I am actually waiting on my console to return to me from the repair ward where I recently sent it.
  6. Jesse E' Win User

    Warranty help with Elite 2 Halo infinite edition

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    Unfortunately there's no way to know for sure. Microsoft first try to repair a device sent in and in a case where the issue can't be repaired or they determine that a repair isn't the best option, a replacement is issued. If the later is the case, chances are you'll get a regular controller as a replacement.
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Where is my controller I sent in to repaired?

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