Where had my memory gone ?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

The external hard drive may have been corrupted. Can you please unplug the external hard drive and then perform a powercycle on your console, keep the hard drive unplugged.

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Check if you can now install games and check if you can now see the games installed on your Internal Storage.

Update it worked! BUT cod still doesn't work but i guess it's just the game but thanks it worked 10/10 stars for you Brad. Lol

Hi Brad,

"Thanks for reaching out to us on the forums. We understand you have a question on your game progress. We recommend trying to

remove the profile and then re-add it back to the Xbox" thank you very much, i just tried that right now and still no luck.

But Thanks,

Demitri

Thank you for taking the time to let us know what is currently working for you.

We will now be locking this thread. If you have any other questions or concerns that differ from this matter, please, feel free to create a new thread and we will cater to you there.

Thank you for being part of the Xbox Family and we wish you a wonderful day.

Hi Demitri,

Thanks for reaching out to us on the forums. We understand have question on your game progress. We recommend trying to

remove the profile and then re-add it back to the Xbox.

Thanks,

Brad