Where do I send my Xbox controller too I'm trying to get it repaired but idk where to send...

Hi, Carson! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues with your controller.

To have your device serviced, you'll first need to register it and request a Service Order from Microsoft. Once this is done, you should receive a shipping label you can use to send your controller to Microsoft's Service Center.

To do so:

- Go to https://account.microsoft.com/devices
- Sign in to your Microsoft account.
- Click on "Register Device"
- Enter your controller's serial number and all required information.

* The serial number can be found in the battery compartment (regular Xbox Controllers), or the back of the controller (Elite Series 2 Controllers)

- Once registered, its warranty status will be displayed next to the device's name.
- If you'd like to issue a service order for your device, please click on "See details" and then select "Start order" from the "Device Coverage" section.

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• If you have already issued a service order, check the email address associated with your Microsoft Account for an email containing the shipping label. Please make sure to check the "Spam" and "Junk email" folders.

• If it's been more than 48 hours and you still haven't received the shipping label, please contact Xbox Support for further assistance. To do so:

- Go to https://support.xbox.com/contact-us/
- Sign in to your Microsoft Account.
- Click the green "Contact Us" button.
- Select the support topic and issue that relates the most to your problem.
- Follow the prompts.

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Please feel free to reach out if you have any further questions, I'd be happy to help.
Best regards.

Hi Joanna, I’m Ryan.

Refer to this support article to request an Xbox controller replacement:
https://support.xbox.com/help/hardware-network/controller/controller-warranty

What country/region do you reside in?

Here to help.

If you've already contacted them, they should be sending you a label on where to send it.

Did they not explain that?

Not true. I've shipped in my elite controller last time and got a pre paid shipping label from MS.

They should send you a prepaid label and you would just drop it off at UPS or wherever the label is for.