Where do I go to report unsatisfactory customer support?

Hello,

I recently contacted Microsoft support regarding a broken xbox series 2 elite controller. The product is under warranty and I was trying to get my controller fixed/serviced.

The customer support experience was HORRIBLE. Honestly the worst I've ever had. SHOCKINGLY BAD for a multi billion dollar company.

It would take far too long to type out the entire series of events but here is the long story short:

1) I was given the option to receive in person support. 2x Microsoft directed me physically into a store - only to be told by Geek squad that they couldn't help me.
Time wasted on these 2 trips: 4 hours

2) Realizing in person support was not an option, I opted for phone support to ship my product in for a repair.

It took 5 phone calls for support to get my case to the point where they could get me a label to ship my product in.

Time wasted on these calls: 5 hours

I really want someone at Microsoft to get this feedback, and at minimum - act like they care about my feedback. That's all I'm asking.

Thank you,

Max

:)