Where did my Xbox account details go? Gamertag, achievements etc

Hi,

So I used to have an Xbox and I set up an account with my current email address i.e. my email address has not changed.

Now I've not used the Xbox for a while and I've passed it on to another family member.

In the meantime I have created a Windows Live account also with my current email address.

I recently installed Windows 10 and I am considering buying a new Xbox so I thought I'd check out the Xbox app. When I started it up it automatically filled in my email address but it then wanted me to create a new gamertag - and presumably a new profile?

I tried logging in to my Windows Live account on the web and went to the Xbox profile page. That created a new gamertag - withouth asking I might add - and now shows that but no game achievements so it all looks like a new profile.

I've searched around and seen a few previous questions from people who have also lost their old profiles but in all cases their email address had changed. In my case my email address hasn't changed (in over 20 years) so all of the advise I've seen doesn't
apply.

Does anyone know how I get my original Xbox profile linked to my current Windows Live account?

Thanks

Paul

:)

 

Blu Ray & DVD App Problems

Got my replacement X1 plays Blu Ray & DVD now.

Very strange, used same Gamertag and account details as before.

 

error 8015401D stopping changing childs account to live account

Hi I have a childs account set up on xbox 360 - want to connect to xbox live to set up a gold for him, but after going through the setup process and using my account to verify his, adding creditcard details and adress etc starts creating then cuts out with
the 8015401d error



Found that this is due to error on account or gamertag already in use. there was no gamertag box to enter one???

Where do you pick the gamertag - it was never this bad in the early days.

 

Hey there Oubliette,

Sorry to hear you are running into these problems with your account. Now if you have gone through the app and had to create a new Gamertag when you signed in, Then this is a sign that the email that you entered is not the same as the account you used to
log into. You can always go through the support article to
Recover and reset your lost Microsoft account password for information on how to recover an account.

If you are having trouble going through this then I would advise that you
Contact Xbox Customer Support by requesting a callback or going through the chat.

I hope this helps!

 

Hey there it could be that a "while" was a bit more than the normal... and they considered your account as inactive...

So they delete it maybe.

 

Hi were you by chance using an Xbox 360 before ?

 

Thanks Erick,

I can try one of my secondary email accounts but ive had the same main email address for a very long time now. I dont think i would have used a different one. I guess its possible though so I will check.

 

Thanks Frizio,

Yes it has been a few years bit my understanding was the the accounts never get deleted?

 

Hi choppyseize,

Yes it was a 360, does that make a difference?

 

Hi Paul,

Accounts become inactive if you don't sign in for more than 270 days via a web browser or within the first 10 days
after signing up via a web browser for an account.



After an account becomes inactive, all messages, folders, and contacts are deleted. Incoming
messages will be sent back to the sender as undeliverable. Your account name is still reserved though.
However, if the account stays inactive for an additional 90 days, the account name may be permanently deleted. Also, if
you don't use your Windows Live ID for 365 days, your Windows Live ID will be permanently deleted.

Once the account is marked as in-active all data is purged, so the data would be gone. Now it sounds like the account
has not been inactive since you do still use it. As mentioned by XBF Erick C it would be best to try to recover an account or try another in case the email was different. trust me, we've been there where we are 100% sure it's the one we always use, only to
find out it's another email we have.

I
hope this information helps