Where did my rewards go!?

Hello Kremzon,

Apologies for the confusion. There was an error that arose with our daily maintenance that caused a file to fail. This caused users to briefly see what appeared as no account at all. We have hotfixed this issue, and you should now be seeing account information
that is accurate up to yesterday morning. We are currently working on getting this information up to date to this morning. Apologies for the inconvenience.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I understand you need assistance with the 150 entrees you claimed for the Xbox Series X. Just a friendly reminder, there is a dedicated Team who handles Microsoft Rewards concerns and inquiries so I highly recommend submitting a ticket to them by clicking "Get Help" at this link; https://support.xbox.com/help/account-profile/m.... Once you submitted your ticket, you'll receive a response email within 24 hours but if you do not receive a response in your email inbox within 24 hours, please check your "bulk mail" or "junk mail" folders.

I hope that helps.

Hi there Amanda, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

Please try redeeming the reward directly from the following link using a web browser on a PC or mobile phone:

https://rewards.bing.com/redeem/

If the issue persists, in this situation it will be necessary for you to communicate directly with the Microsoft Rewards Support team so that they can assist you, through the following link:

https://rewards.bing.com/support

Only they have the ability to help with this type of issue because they are the ones who manage the Microsoft Rewards program and ensure its proper functioning.

Please note that in this public forum, we are just players like you, trying to guide and help other players.

I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.

Hi Baffled,

Thanks for replying about the issue with the add on missing. We recommend logging on the
account website for each profile and check the

order history. Then you will see which one owns it. Then on the console, go to my games and apps>highlight sim4>hit the start or menu button>go to manage game>ready to install>the add on should be there. Also keep in mind there is a service alert right
now also. You can check the status
here. If still having issues you can contact support.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Is it possible you downloaded it on an account that's not set as a main on that console? How many profiles do you have?