Where can I go to get an Xbox One controller fixed?I have a spot on the back of my...

Hi there JuliaBella7, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

I'm sorry to read you're experiencing this issue with your Xbox One controller.

Is the controller warranty still active? If not, you need to know that Xbox does not provide repair services for standard controllers outside of the warranty period. This service is only available for Elite Series 2 controllers, as you can confirm through the following link under the "Out-of-warranty service costs" dropdown:

https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

As you can see in that dropdown, only the repair cost for Elite Series 2 controllers is listed, not for regular wireless controllers.

Therefore, if the controller warranty has expired, it will be necessary for you to take the controller to a trusted technician in your local area to have it examined and repaired.

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players with our best intentions.

I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.

any repair would be so close to the price of a new one it's not worthwhile. And they're not going to do a warranty repair for a spot

You can visit xbox support for more information on repairs.
https://support.xbox.com/

The warranty period of the device can be checked on the following website
https://account.microsoft.com/devices/

If you need to exchange equipment you can do so on the following website
https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

In the meantime, you can contact Microsoft Customer Service at
https://support.microsoft.com/contactus

Hello, Liam V. I’m Arturo, and I’ll be glad to provide assistance with your inquiry today.

According to the following article, it seems that Microsoft no longer supports the Elite Series 1 controller.

https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

However, if you live in the US, you can check if an authorized Best Buy center is near to you, or you can try starting a service order request by following the steps in the article above.

Best Buy Service Center article:

https://support.microsoft.com/surfa...n-the-us-9c30c2ba-a8d3-4657-b9df-9c00239751a2

I hope you find this answer helpful to your inquiry.

Thanks for taking the time to read me,

Arturo.

Hi Jory! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox controllers.

Based on your description, it seems your controllers are already out of warranty but no worries, you can still check your service replacement options by signing your account and follow the instructions through the link below:

https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl