Where can I contact the Enforcement Team outside of Case Review?

Discus and support Where can I contact the Enforcement Team outside of Case Review? in XBoX Accessibility to solve the problem; My son played Halo on PC with his Live account for a number of months. As a prank, his little brother changed his GT to something vulgar to get him in... Discussion in 'XBoX Accessibility' started by JohnDoeeafasdf, Aug 4, 2020.

  1. Where can I contact the Enforcement Team outside of Case Review?


    My son played Halo on PC with his Live account for a number of months. As a prank, his little brother changed his GT to something vulgar to get him in trouble.

    A week later, I paid to have his GT changed to better follow the rules and guidelines, but a week after paying $10 for a name change, my son's account got perma banned.

    My son submitted an appeal without explaining the situation, so the admin just upheld his decision without hearing our side of the story.

    Who can I contact and where about getting this decision overturned? My son did not break any rules and we paid money to make sure of that. He has lost months of his Halo games and he's very upset.

    :)
     
    JohnDoeeafasdf, Aug 4, 2020
    #1
  2. Smwutches Win User

    Where can I contact the Enforcement Team outside of Case Review?

    You only get one chance to submit a review and even with that it means the enforcement team investigated the situation twice (the first being when the account was reported) and determined something was done to violate the code of conduct/terms of service.
    Permanent bans are not issued lightly.

    The enforcement team have never offered other forms of communication. They've never stated why they work that way.
  3. JohnDoeeafasdf Win User

    Where can I contact the Enforcement Team outside of Case Review?

    So what do people with wrongful bans even do? Can I get another case submission? How is there no other means to contact the group of people in charge of gating people's accounts?
  4. KindGryphon Win User

    Where can I contact the Enforcement Team outside of Case Review?

    You only get one chance to submit a review and even with that it means the enforcement team investigated the situation twice (the first being when the account was reported) and determined something was done to violate the code of conduct/terms of service.
    Permanent bans are not issued lightly.

    The enforcement team have never offered other forms of communication. They've never stated why they work that way.
    My guess is because if they had a phone number to call everyone and their mother who got banned would be spamming their phone lines demanding to be unbanned even if they were in the wrong and they would constantly be busy and never be able to get anything
    done.
  5. [Farscape] Win User

    Where can I contact the Enforcement Team outside of Case Review?

    Unfortunately there is nobody else to contact, once a review has been submitted and they decide to uphold the ban then there is nothing that can be done.

    Support will not assist as they are not allowed and the enforcement team have no other contact methods.
  6. Smwutches Win User

    Enforcement

    The enforcement team are the only ones who handle suspensions and there is no way to contact them outside of an case review.
Thema:

Where can I contact the Enforcement Team outside of Case Review?

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