Where can I buy a replacement for paddles and joystick for my Xbox one elite controller?

In order to find the removable parts to buy for an Elite controller you have to register your Xbox One and then register your Elite Controller under the accessories tab for your Xbox One.

I have yet to call about getting replacement paddles, but I will REFUSE to buy replacement paddles for something that I received defective. Microsoft needs to suck it up and supply replacements especially since demand is high for the controller and they
are hard to find in stock anywhere.

This was my only complaint about this controller. Fortunately the paddles from my spare Elite 1 fit and work perfectly. I was hesitant at first as I discovered the joysticks weren't compatible from the elite 1 to the elite 2 but the paddles do work. I've
been playing with the bigger paddles on my elite 2 since Thursday afternoon and I haven't noticed or had any issues.

To get your controller serviced:
https://support.xbox.com/xbox-one/accessories/servicing-elite-controller

They give me no options there other than buying replacement parts for the swappable components (thumbsticks, paddles, d pad). Nothing about repair of the unit itself or replacement parts for the internals.

Xbox/Microsoft does not have any user replaceable parts for the controller that you can buy for the bumpers.

There's no repair option for any of the accessories like the controller only replacement.

The only items that they'd sell would be the for the elite controller thumbsticks/dpad/paddles

You can contact Xbox Support and confirm that information at 800-469-9269 and ask if they might be able to do an exchange for you on the controller, where you might be able to send it into them.

Each Elite controller series 2 comes with 1 set of paddles. You can order replacement paddles, thumbsticks etc.

Series 1 paddles, thumbsticks is not compatible with series 2.