Where are my coins

Hi Wilma,



Thanks for reaching out to the forums. Sorry for the issue you are experiencing. We recommend to go on the Microsoft casual games
community. Towards the bottom you will see their Facebook page and they ask to post there. There is also a support
site for the casual games you can look over also. Here is the casual games FAQ too.



Thanks,

Brad

Thank you for the update and in this case, you may need to respond to the email from refund team if you would like to dispute the decision.

I already try refunding it and it says "request denied"

Hi Luke,

Thank you for coming to the forums today, I'd be happy top provide some information.

Virtual currency like Apex coins are not digital items available to purchase as a gift. Only items in the store that has the option "Buy as gift" are available to be gifted. Apex coins on the Microsoft Store does not have the Buy as gift option:

https://www.microsoft.com/en-us/p/apex-legends-2-000-150-bonus-apex-coins/bqwcbtpqr8z3?activetab=pivotverviewtab

Also, the person receiving the gift would be the one to receive the code through email and Xbox Live message. The one making the purchase can see the code in the order details found in the account's order history, but the one making the purchase would not
receive an email with the code. You would just view it from the
order history.

Apex coins can only be used for the account making the purchase as the coins are deposited by the publisher's servers directly into your in-game balance almost immediately. More than likely, the Apex coins you purchased were deposited into the Xbox Live
account that made the purchase.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Just a friendly reminder though that if after 24 hours the in-game currency is still not showing up but is stated as "completed" on your order history (https://account.microsoft.com/billing/orders) it will now depend with the game support.

Now if you would like to proceed with the refund, I apologize but just a friendly reminder that for refund concerns there is a dedicated team that handles them which is the refund team. There is no direct contact with them, only by submitting a refund request and by replying to their email (refund request confirmation and refund decision). To help you, I would recommend replying to their email.