Where are my capes?(minecraft)

Hi, Andy! I'm sorry to hear you're having trouble with your in-game DLC. No worries, I'm happy to assist you with this today.

If that is the case, please submit a ticket here and make sure to select these options so that you will be routed to a real person and not an automated email. This is for them to check your account on their server and further assist you with this in-game issue.

Submit the form here.

https://help.minecraft.net/hc/en-us/request/new

What is the Category of Your Questions?

Technical Support

What is the Subject for Your Question?

Download and Insallationsre

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Hi there! This is Virginia O.

I understand that you are experiencing issues with getting your Menace Cape.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

The Menace Cape should first appear in the Bedrock Edition dressing room.

Kindly double-check that you're logged into the correct Microsoft account where you redeemed the cape because if you're using a different account in the Minecraft Launcher, the cape won't appear.

And then close and reopen the Minecraft Launcher to refresh your account and sync any redeemed items.

To set your expectation properly, it can take up to 72 hours for it to show up in your Minecraft account. Please know that this delay is normal and caused by server-side processing.

Thank you for your cooperation.

Hi there! This is Virginia O.

I understand that you are experiencing issues getting the TikTok cape you redeemed on your Minecraft account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Kindly double-check that you're logged into the same Microsoft account where you redeemed the codes. If incase you're using a different account in the Launcher, the capes won't appear.

Please make sure as well that you're using the correct edition of Minecraft. The TikTok and Twitch capes are currently available for the Bedrock Edition, with availability for the Java Edition expected later.

And to give you a heads up, it can take up to 72 hours for redeemed capes to appear in the Minecraft Launcher. This delayed is caused by server-side processing.

Thank you for your cooperation.

My son just corrected me, it's a Minecraft cape. =)

Thanks ! i have received the cape in my bedrock edition minecraft , i think its some delay error , looking foward to get the cape at july 8th.