Where are my 50,000 points??

Discus and support Where are my 50,000 points?? in XBoX Rewards & Social to solve the problem; I was promised by xbox support I would be receiving 50,000 points for upgrading to an xbox one s. It has been over a month and I still have not... Discussion in 'XBoX Rewards & Social' started by MeanUncle293577, Jan 27, 2017.

  1. MeanUncle293577
    MeanUncle293577 Guest

    Where are my 50,000 points??


    I was promised by xbox support I would be receiving 50,000 points for upgrading to an xbox one s. It has been over a month and I still have not received the points I was promised and contacting support is just frustrating and not helpful. For some reason
    I was only given 30,000 points and that is far short of what I was promised I would be getting if I ordered an xbox one s, they only response I have gotten is "The 50,000 Credit offer was only for select members. Since you registered after members were chosen
    at the beginning of the offer period, you only received the default 30,000 Credits. Since this Credit event occurred on January 3rd on your MyRewards page, it will be deposited in the end of month deposit this month" Which doesnt answer my question I specifically
    contacted xbox rewards right before placing my order to ask if I would be getting the 50,000 points and I was promised that yes I would and now you are trying to tell me I didnt qualify or something that is unacceptable If I dont receive the points I was promised
    I will sending my one s back promptly!!

    :)
     
    MeanUncle293577, Jan 27, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Where are my 50,000 points??

    Hello MeanUncle293577,

    The 50,000 Credit offer was only for select members. Since you registered after members were chosen at the beginning of the offer period, you only received the default 30,000 Credits. Since this Credit event occurred on January 3rd on your MyRewards page,
    it will be deposited in the end of month deposit this month.
     
    XBLRewards8, Jan 27, 2017
    #2
  3. MeanUncle293577
    MeanUncle293577 Guest
    Where are my 50,000 points??

    I was assured by xbox support I would be receiving 50,000 points for upgrading to an xbox one s. Its been weeks and I still have not received the points I was promised and contacting support is just frustrating and not helpful. If I dont receive the points
    I will sending my one s back.
     
    MeanUncle293577, Jan 27, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Where are my 50,000 points??

    Hello MeanUncle293577,

    We do not see any posts before your post at (Where are my 50,000 points??). This forum is the only source for up to date information
    on the Xbox Live Rewards program. If you asked at some other location, their answer may not have been up to date. We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team.
     
    XBLRewards8, Jan 30, 2017
    #4
  5. XBLRewards8 Win User

    Where are my 50,000 points??

    Hello MeanUncle293577,

    The 50,000 Credit offer was only for select members. Since you registered after members were chosen at the beginning of the offer period, you only received the default 30,000 Credits. Since this Credit event occurred on January 3rd on your MyRewards page,
    it will be deposited in the end of month deposit this month.
  6. XBLRewards8 Win User

    Where are my 50,000 points??

    Hello MeanUncle293577,

    We do not see any posts before your post at (http://forums.xbox.com/en-US/thread/c9e0b226-0ea7-4106-8c27-4af692362fc4). This forum is the only source for up to date information
    on the Xbox Live Rewards program. If you asked at some other location, their answer may not have been up to date. We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team.
  7. XBLRewards8 Win User

    Where are my 50,000 points??

  8. Smwutches Win User

    Where are my 50,000 points??

    Unfortunately phone and chat support do not handle the Rewards program at all and do not have correct information regarding the offers. You can try contacting them to see if they can offer any sort of compensation since they gave you incorrect information,
    but as Rewards support said, you would not have been eligible for the 50,000 credits.
  9. XBLRewards8 Win User

    Where are my 50,000 rewards points?

    Hello EnragedTomcat76,

    The Credits are currently pending in your account. For future reference, all Credit events can be found in your MyStatement on the MyRewards page. Since they were placed into your account on the 6th, they should be deposited in the end of month deposit cycle.
Thema:

Where are my 50,000 points??

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