Whenever I try to connect to my console on the xbox app it says there is an issue

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly perform an extended powercycle and reset your network hardware by following the steps below and then try connecting your console to your Xbox App again.

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

I may be having a similar issue. Whenever I play a backwards compatible game, it tells me i'm signed in, but not connected to xbox live. When I try to connect, it says i'm unable to. I can connect fine on my 360 however.

My issue is that whenever I try to connect to Live, be it on the dashboard or a game, I get an message saying that I cannot connect. It's always the same result when I test the connection on the dashboard, too.

Whenever I try to play any other games but GTA my Xbox always shuts off like 1 to 2 hours into playtime, whenever it shuts off it always says there was a ventilation issue even though I cleaned out my console and there's nothing around my Xbox blocking
any of the vents.

Whenever I try to connect to my WiFi it just says it can’t connect. I also can’t connect to a wired connection as my Xbox is on the other side of the house as my router. I also only have my controller plugged into the Xbox.