Whenever I am downloading Forza Horizon 5 off the the Xbox store it crashes

Hi, Michael. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:



Solution 1: Do a power cycle to clear the cache of the console



1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Try setting up Manual DNS settings and check if that sorts out the issue.

1. Please go to Settings > Network > Advanced Settings > DNS settings >> manual

2. Primary DNS: 208.67.222.222

3. Secondary DNS: 208.67.220.220

Solution 3: Please try setting up a mobile hotspot connection using your phone, then connect the console to the hotspot connection. Try downloading the game after that and see if it works.

Solution 4: If you are downloading the game to an external hard drive try downloading it to the internal hard drive instead and see if it works.

All of my Microsoft and Xbox games are downloaded on my external drive including the previous Horizon, which is Forza Horizon 4. I changed where new apps are stored when downloaded from the Microsoft store to my external drive but it still wont download Forza Horizon 5 to my external drive. On the Xbox app it wont show my external drive as an option to download to. I am able to download any game from the Microsoft store and Xbox app to my external drive except Forza Horizon 5.

I meant that game is available on store but can't be downloaded without xbox app. Its Forza Horizon 5 btw.

Hello

• I do have the latest Windows Updates.
  
• There are no error codes that come up, the progress bar just flicks on and off.
  
• I am able to download other games, it is just the Forza Horizon 5. I can even download Forza Horizon 4 with no trouble.
  

Thanks

This is what helped me and got Forza to download.
1. Go into the Microsoft Store and search Forza Horizon 5 Standard Edition.
2. Next you want to click on Forza Horizon 5 Standard Edition and you want to click Install from the Xbox app.
3. This will take you to the Xbox app and when it takes you to the Forza game scroll down and look at the tab named "Included in this bundle" And click Forza Horizon 5.
4. This should take you to the regular Forza Horizon 5 game rather than the Standard Edition, And then you want to click install and this should download the game.

Hope this helps have a good day!