when you unfreeze my account just because i whrite a wrong code number!!!!!

Discus and support when you unfreeze my account just because i whrite a wrong code number!!!!! in XBoX Games and Apps to solve the problem; microsoft freeze my account because i do a error in my code number...i buy another gift card and boom, my account is frozen, i cant put any gift... Discussion in 'XBoX Games and Apps' started by jim.5, Oct 6, 2018.

  1. jim.5
    jim.5 Guest

    when you unfreeze my account just because i whrite a wrong code number!!!!!


    microsoft freeze my account because i do a error in my code number...i buy another gift card and boom, my account is frozen, i cant put any gift card.... your service is very bad , no customer service its ridiculous, thank you very much!!!!!

    :)
     
    jim.5, Oct 6, 2018
    #1
  2. Selannetheboss8
    Selannetheboss8 Guest
    Account suspended becouse of really bad 3 month gold renewal problem

    Hey, i have 3 month gold renewal ON and i can't get it off because always when i'm trying go to my account settings, it asks me to put security code which has been sent to my cell phone. The problem here is, that i don't get any security code, because i
    have put wrong number there. And i can't change my number until 10.1.2013. And my account has been suspended, because i can't pay my 3kk month gold, and the reason is that i don't have money on my visa. I have gold left for 14.1.2013, but i can't go to live
    because my account has been suspended. Can you help me out here ?
     
    Selannetheboss8, Oct 6, 2018
    #2
  3. HillyRoom113914
    HillyRoom113914 Guest
    Cant verify email

    Hi there, in having problems logging into my Xbox the verify number that's sends the code is wrong on the Xbox and I cannot access my account. I can get onto my Microsoft account and ice changed the password but the number on the Xbox is wrong that sends
    you the code. Please help
     
    HillyRoom113914, Oct 6, 2018
    #3
  4. Smwutches
    Smwutches Guest

    when you unfreeze my account just because i whrite a wrong code number!!!!!

    Smwutches, Oct 6, 2018
    #4
  5. XBF Nestor S
    XBF Nestor S Guest
    Hey jim!

    Thanks for taking the time to bring this issue to us and believe me I understand where you're coming from. Now the issue on the billing account can be addressed by either checking the

    Order History     section on the Microsoft account or
    Requesting a Callback     from one of our Xbox Billing Specialists. Give these steps a shot and keep us in the loop to make sure we do get this issue taken care of and get you back to gaming!
     
    XBF Nestor S, Oct 6, 2018
    #5
  6. Oraclea
    Oraclea Guest
    Hi, sorry to hear that happened. I'm not sure what error messages or notifications you received- if you were recently unable to redeem a gift card, it might have been due to a current outage affecting all users. You can track the status of the current
    issues regarding purchases and content use at the following link: Xbox Live Service Status | Xbox Live Service Outage

    If the status on the Xbox Live Status page shows as normal and you're still having trouble redeeming the gift card, I'd recommend contacting a billing specialist with Xbox Support. You can contact them at the following link: Contact Us | Xbox Support

    Hope that helps!
     
    Oraclea, Nov 2, 2018
    #6
  7. Oraclea Win User

    when you unfreeze my account just because i whrite a wrong code number!!!!!

    Hi, sorry to hear that happened. I'm not sure what error messages or notifications you received- if you were recently unable to redeem a gift card, it might have been due to a current outage affecting all users. You can track the status of the current
    issues regarding purchases and content use at the following link: https://support.xbox.com/xbox-live-status

    If the status on the Xbox Live Status page shows as normal and you're still having trouble redeeming the gift card, I'd recommend contacting a billing specialist with Xbox Support. You can contact them at the following link: https://support.xbox.com/contact-us

    Hope that helps!
  8. XBF Nestor S Win User

    when you unfreeze my account just because i whrite a wrong code number!!!!!

    Hey jim!

    Thanks for taking the time to bring this issue to us and believe me I understand where you're coming from. Now the issue on the billing account can be addressed by either checking the

    Order History     section on the Microsoft account or
    Requesting a Callback     from one of our Xbox Billing Specialists. Give these steps a shot and keep us in the loop to make sure we do get this issue taken care of and get you back to gaming!
  9. Smwutches Win User

    when you unfreeze my account just because i whrite a wrong code number!!!!!

    You'll want to contact support and speak to billing. http://support.xbox.com/contact-us
  10. LewisSmith5 Win User

    Logging into my Xbox

    I typed in the wrong phone number and it asks for a code and then it wont let me on my account until i send the code because i typed in the wrong phone number 😓😓😓😓😓
  11. HillyRoom113914 Win User

    Cant verify email

    Hi there, in having problems logging into my Xbox the verify number that's sends the code is wrong on the Xbox and I cannot access my account. I can get onto my Microsoft account and ice changed the password but the number on the Xbox is wrong that sends
    you the code. Please help
Thema:

when you unfreeze my account just because i whrite a wrong code number!!!!!

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