When will Xbox update the gamerpic status and fix it?

We wouldn't know that information.

FYI, this issue is now resolved for me. The problem occurred for me soon after I created a new XBox profile for my fiance. I noticed that her GamerPic was always empty when we were using SmartGlass and while she was in XBox Fitness. I went into her XBox
profile and updated her GamerPic and this fixed the problem (the CDN error went away and we could both see her GamerPic in SmartGlass and XBox Fitness).

Based on this information, I'm assuming that it's possible to get an XBox account into a state where it hasn't fully synchronized with XBox.com. I doubt the problem relates specifically to the GamerPic, but rather, updating the GamerPic forces some kind
of account synchronization that indirectly fixes the problem.

Rather than purging friends one by one, maybe see if any of them are missing GamerPics or profile content in SmartGlass, and ask that they change something in their profile to force an update.

Hey mate,

All of the gamerpics have updated with the xbox one. When I updated to xbox one, my gamerpic went into a tiny picture as the quality of the 360 gamerpic is a lot less then the xbox one. Unfortunatley, you'll have to update to one of the new xbox one gamerpics
if you want to maintain the quality. Also, once you switch to a new gamerpic, you can't go back

Cheers

Denaz

Thank you for your response.

It's been confirmed by an Xbox Support Agent that there is currently an outage with custom gamerpics not updating.

Unfortunately, I am not able to specify a date this will be resolved as we're not provided this information from the team.

You can track the progress, and be notified of the fix by going to Xbox Status | Xbox Support. Once there is a solution, please attempt to upload your custom gamerpic again and it should be fine.

If you have any other questions or concerns, feel free to come back and create a new thread and we will be more than happy to answer.

Thanks for your patience and understanding in this matter.

Ok, but on the Xbox status it says that the gamerpics server is fine.